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CERTIFIED-BUSINESS-ANALYST Dumps

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Vendor: Salesforce

Certifications: Salesforce Certifications

Exam Name: Salesforce Certified Business Analyst

Exam Code: CERTIFIED-BUSINESS-ANALYST

Total Questions: 326 Q&As ( View Details)

Last Updated: Mar 16, 2025

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CERTIFIED-BUSINESS-ANALYST Q&A's Detail

Exam Code: CERTIFIED-BUSINESS-ANALYST
Total Questions: 326
Single & Multiple Choice 326

CERTIFIED-BUSINESS-ANALYST Online Practice Questions and Answers

Questions 1

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.

Which step should the BA take next?

A. Review the effort and impacts with the service team, and work to align requirements across the teams.

B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.

C. Prioritize the effort as defined by sales and ask the director to review any service impacts. .

Show Answer
Questions 2

Universal Containers is working to improve Salesforce adoption. Customer service reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.

What should the business analyst do to better understand the sales reps’ process in order to increase Salesforce adoption?

A. Host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them.

B. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.

C. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.

Show Answer
Questions 3

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints

What should the BA do next?

A. Organize requirements.

B. Validate requirements.

C. Prioritize requirements.

Show Answer
Questions 4

Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.

Which sign-offs should the BA seek?

A. Test cases to implement, individual test case functionality, and final go live date

B. Test cases to implement, user stories, and final go live date

C. Functional requirements, individual test case functionality, and final go live date

Show Answer
Questions 5

The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.

Which additional activity is most likely to result in a successful sprint demo?

A. Conducting multiple dry runs

B. Exporting a backup copy of the demo data

C. Performing a code review

Show Answer More Questions

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Salesforce CERTIFIED-BUSINESS-ANALYST exam official information: Candidates should have knowledge of Salesforce best practices and be proficient in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.