Printable PDFGenesys GCP-GC-ADM dumps - 100% Pass Guarantee!
Vendor: Genesys
Certifications: Genesys Certifications
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Exam Code: GCP-GC-ADM
Total Questions: 60 Q&As ( View Details)
Last Updated: Mar 15, 2025
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GCP-GC-ADM Q&A's Detail
| Exam Code: | GCP-GC-ADM |
| Total Questions: | 60 |
| Single & Multiple Choice | 60 |
CertBus Has the Latest GCP-GC-ADM Exam Dumps in Both PDF and VCE Format
- Genesys_certbus_GCP-GC-ADM_by_WGP_59.pdf
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- Genesys_certbus_GCP-GC-ADM_by_Big_59.pdf
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- Genesys_certbus_GCP-GC-ADM_by_oj_53.pdf
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- Genesys_certbus_GCP-GC-ADM_by_texnikusa_48.pdf
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GCP-GC-ADM Online Practice Questions and Answers
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?
A. The ability to receive and route specific tweets to agents so that they can respond to those tweets
B. The ability to create and manage a Facebook page
C. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets
D. The ability for customers to access their accounts via social media channels
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
A. Reports
B. Performance>Agents
C. Admin>Contact Center
D. Admin>Quality
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
A. Account Codes
B. Wrap-up Codes
C. Resolution Codes
D. Status
Select the types of scheduling available in Genesys Cloud. (Choose two.)
A. Manual Scheduling
B. Load based Scheduling
C. Automated Scheduling
D. All of the above
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