GCP-GC-ADM Online Practice Questions and Answers

How many types of flows are supported by Architect?

A. 5

B. 6

C. 7

D. 8

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A. True

B. False

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

A. Scoring

B. Monitoring

C. Calibration

D. Evaluation

Why must you create queues for ACD functionality to work?

A. Queues are the waiting lines for the agents who will be assigned interactions through ACD

B. Queues provide ACD with a means to determine the skill level requirement of an interaction

C. Queues are the waiting lines for interactions that are routed using ACD

D. Queues match agents to an appropriate interaction using ACD

Which of the following media types can be selected when creating a report? (Choose three.)

A. Voice

B. Email

C. Voicemail

D. Chat

Which dialing mode allows the agent to see customer information before dialing?

A. Progressive

B. Predictive

C. Preview

D. Power

What does it imply when a campaign does not dial a list of telephone numbers?

A. They are in the DNC list

B. The call went unanswered

C. Unable to reach the customer

D. The telephone number is wrong

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

A. 8

B. 6

C. 4

D. 2

Select the applicable options for Genesys Cloud Architect. (Choose three.)

A. Play pre-recorded messages

B. Convert text to speech

C. Configure queues

D. Configure skills

E. Receive and route calls

Which definition matches the After Call Work option Mandatory, Time-boxed?

A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

A. Genesys Cloud 1

B. Genesys Cloud 2

C. Genesys Cloud 3

D. Collaborate

E. Communicate

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A. Internet Explorer

B. Firefox

C. Chrome

D. Safari

E. Opera

F. Avant

Which definition matches the After Call Work option Optional?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

A. Blank Script

B. Default Callback Script

C. Default Inbound Script

D. Default Outbound Script

E. Collection Script Template

F. Sales Script Template

Where are Genesys Cloud call recordings stored?

A. Recording Management

B. Cloud

C. Web Service

D. AWS Cloud