SALES-CLOUD-CONSULTANT Online Practice Questions and Answers

Which of the following statements are true about managers and forecasts? (Select all that apply)

A. A manager must have their own opportunities

B. A manager submits their own estimate of the forecast

C. A manager can adjust a forecast to a higher number

D. A manager can adjust a forecast to a lower number

E. A manager can see the forecasts of every person below them in the role hierarchy

F. A manager can override the forecast of every person below them

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add to appropriate case team to each case Which solution will allow Product Managers to quickly see and review the cases that are created for their products?

A. Create a case report that displays all created or updated cases

B. Created a case list view that is filtered by the My Case teams

C. Create an email alert notification for Case Teams

D. Create a case queue for all created or updated cases

The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Which solution should the Consultant suggest to meet this requirement?

A. Create a Validation rule on the Person Account object to validate the MalingPostallCode of the contact with the ShippingPostalCode of the account.

B. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MalingPostalCode of the account.

C. Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

D. Create a Validation rule on the Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

Which two use cases will protect the integrity of order data with activation limitations?

Choose 2 answers

A. New Products can be added to active orders.

B. Products can be removed from active reduction orders.

C. Orders can be activated only if they include a Product.

D. Multiple reduction orders can be created for a single order.

An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high-level process areas within the business. CK plans to use the diagram to show the context of a new area of the business within the overall business. What should the admin create to meet this requirement?

A. Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

B. Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

C. Value Stream Map

D. Capability Model

Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deafs.

Which report should the consultant create to meet the requirement?

A. Closed Won Opportunities by Account

B. Closed Won Opportunities with Activities

C. Closed Won Opportunities by the sales team

D. Closed Won Opportunities with Recommendations

At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue.

What should the consultant consider when designing a revenue sharing solution?

A. Revenue splits are required in order to use overlay splits.

B. Overlay splits Allocated on art Opportunity can total any percentage.

C. Overlay splits can be assigned to any user with the appropriate profile.

D. Revenue splits allocated on an Opportunity can total any percentage.

During the Discovery phase of a project, which three steps should a consultant complete to prepare for a successful engagement? Choose 3 answers

A. Create implementation plan.

B. Establish project goals.

C. Define sales processes.

D. Define success metrics.

E. Set project milestones.