M8010-238 Online Practice Questions and Answers

IBM Sterling OM provides a single order repository that enables a user to modify, update or track all orders real-time for what type of channel?

A. Field Sales

B. Retail Store

C. Call Center

D. Any combination of channels.

How do today's customers interact with a brand?

A. Customers expect the brand to provide a seamless and consistent cross-channel experience.

B. Customers expect a dedicated and independent system for each channel for more focused service.

C. Customers are increasing using only a single channel for all their interactions.

D. None of the above.

WebSphere Commerce helps businesses to deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A. All direct channels.

B. All direct channels including mobile touchpoints.

C. Both direct and extended channels like social networks.

D. Web, mobile, call center, and in-store.

What are the 2 Smart Applications examples for IBM Sterling CPQ?

A. Provides Discount Advisor for sales people and calculates Customer Ratings for dynamic approval limits.

B. Provides Discount Advisor for sales people and many CPQ related standard reports.

C. CPQ Datamart and CPQ standard reports.

D. Approval sequence and Customer Ratings for dynamic approval limits.

In order to price a deal using the IBM Sterling quoting capability, what deal knowledge is required by selling partners?

A. The number of selling partners who will use Field Sales.

B. PVUs required in order to run IBM Sterling Quotes.

C. The number of internal sales people who will use Field Sales.

D. Millions of quote lines per year created by selling partners.

What component of IBM Sterling Order Management allows companies to efficiently handle returns and exchange processes?

A. Sterling Collaboration Network

B. Reverse Logistics

C. Sourcing and Scheduling

D. Vendor Management

In which deployment option is the Salesforce.com integration supported?

A. IBM Sterling CPQ on premise

B. IBM Sterling CPQ SaaS Premium

C. IBM Sterling CPQ on Cloud

D. All of the above.

Which of the following is NOT a key benefit of using Global Inventory Visibility?

A. Reduce the cost of processing a return.

B. Increase customer satisfaction with accurate promising.

C. Complete view of all supply and demand.

D. Better inventory utilization.

What are the solution capabilities of WebSphere Commerce platform?

A. Sell across direct and extended channels.

B. Support for marketing and merchandizing across channels.

C. Both A and B.

D. Manage enterprise wide product and customer information

What are approval rules?

A. Rules that if triggered approve discounts given on a quote.

B. Rules that determine who has to approve next.

C. Rules that are programmed into the system to facilitate approval workflow.

D. Rules that determine if an approval is necessary for a quote.

What are the complexities that an enterprise strength configurator solution must be able to handle?

A. Meet the functional requirements of the configuration problem at hand.

B. Make it easy for various user types to configure a solution.

C. Provide acceptable response times even if models grow large.

D. All of the above.

In which of the core business areas of the Smarter Commerce initiative does IBM Sterling Order Management solution fit into?

A. Buy

B. Market

C. Sell and Service

D. Service

How can you make Business flows configurable and adaptive in Order Management?

A. By doing a value chain analysis.

B. By altering the process model.

C. With customization.

D. With change request management.

What is a key marketing capability in the WebSphere Commerce platform?

A. Marketing experimentation (a/b testing)

B. Marketing resource management

C. Marketing analytics

D. Campaign planning

What product(s) from the IBM Sterling Configure Price Quote (CPQ) bundle are required to provide product configurator capabilities through a Web Channel?

A. All the products of the IBM Sterling CPQ bundle.

B. IBM Sterling Configurator add-on to WebSphere Commerce.

C. IBM Sterling Configurator Order Management add-on.

D. The channel usage does not determine what products of the IBM Sterling CPQ bundle are needed.