CRT-211 Online Practice Questions and Answers

Universal Containers like to track Application Bugs within Salesforce. The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

A. Create a section on the case page layout

B. Create a field on cases

C. Create a custom object for bugs and relate it to cases

D. Create a relationship between the standard bug object and the standard case object

How can we make sure that users are using a uniformed set of tagging when using Contents? Choose 3

A. Enable restricted tagging

B. Make sure to set specific taggings with the contributors

C. Create a picklist

D. Use Prepopulated tagging

The sales operations team had requested a new custom object with the following requirements:

1 - The Sales Managers should have full access to all records created.

2 - The object's sharing default should be set to private.

3 - No new sharing rules should be created.

How can the system administrator set up the security of this Object? Choose 2

A. Create a permission set for all Sales Manager users with "Modify all" checked for the Object

B. Create a Record Type with "Modify all" Checked and assign this record type to the Sales Manager Profile

C. Add the "Modify all" permission to the Sales Manager Profile for the new Object

D. Create a role for all Sales Manager users with "modify all" checked for the Object

There is one field on Custom Object and users have entered lots of values. Now System Admin wants to create a report and categories values present in that field. How to achieve this?

A. Bucket Field

B. Custom Summary Formula Field

C. Conditional Highlighting

D. Use Cross Filter

A Manager needs a report created based on the following requirements: All accounts with opportunities Closed-Won. All accounts with Closed Cases. What can you do as a system administrator?

A. Create a joined report

B. Create a custom report type

C. Use Bucket Field in Tabular Report

D. Use Bucket field in Summary

What should an administrator consider when setting up Salesforce CRM Content? Choose 2 A. A validation rule can ensure a description is required for all contributed content

B. The content type determines which fields appear on the Content Detail page layout

C. The library type permission determines the size of file that can be contributed to content

D. An approval process can ensure that all product related content is reviewed

JP Dela Cruz, a user with the" APAC Sales Representative" role, has been assigned the "US Sales Representative Role". Which sharing rules are recalculated?

A. Criteria based sharing rules will be recalculated

B. Ownership based rules will be recalculated

C. No changes will be made

D. Sales Team sharing rules will be recalculated.

What are the options in creating Price Books for Products? Choose 3

A. Standard Price

B. Product Price

C. List Price

D. Sales Price

E. Discount Price

Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories? Choose 3

A. View edit transfer and delete accounts assigned to the territory, regardless of who owns the accounts.

B. View all opportunities associated with accounts in the territory, regardless of who owns the opportunities

C. Edit all opportunities associated with accounts in the territory, regardless of who owns the opportunities.

D. Transfer all opportunities associated with accounts in the territory, regardless of who owns the opportunities.

E. Transfer and delete opportunities assigned to the territory, regardless of who owns the opportunities

How to write validation rule where the condition is Amount is greater than or equal 500 and custom field should not be blank? Choose 3

A. Amount >= 500 andand (child__c = '')

B. Amount >= 500 andand ISBLANK(Child__c)

C. Amount >= 500 andand ISPICKVAL(Child__c) = ''

D. Amount >= 500 andand TEXT (Child__c) = ''

If Status field on Opportunity changes , other field should be updated. What would be Workflow Formula?

A. ISCHANGED( StageName )

B. ISCHANGED( ISPICKVAL(StageName ))

C. ISCHANGED( ISPICKVAL(StageName , 'Changed' ))

D. ISPICKVAL( ISCHANGED(StageName ))

E. ISPICKVAL( StageName )

The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?

A. Create a permission set and grant edit access to all objects

B. Create a permission set and grant Customize Application permission

C. Create a delegated Administrator group

D. Create a new profile for the user and grant edit access to all objects

A User wants to be able to find duplicate records. What permission is needed to show "Find Duplicate" button?

A. Merge

B. Edit

C. Modify All Data

D. Delete

What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose 3

A. Article version numbers must be assigned by a Knowledge Manager for tracking

B. Data category visibility is assigned through roles and profiles

C. Knowledge settings must be configured in order for users to be able to create articles from cases

D. Solution category browsing must be enabled in Solution settings

A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy and "grant access using hierarchies" is checked in their sharing settings. Why is the sales manager not able to view the contact?

A. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role

B. The contact owner has not selected the option to share contacts with others in the role hierarchy

C. The contact sharing settings are private, so access to the record is omitted to the contact owner and the system administrator

D. The account sharing settings are controlled by the parent, and the account owner is not under the sales manager's role