CIS-HR Online Practice Questions and Answers

What type of information does the HR Profile contain?

A. Personal employee data

B. Group membership and role information

C. User login and department information

D. A user's password

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

A. Matching Rules

B. Client Rules

C. ACLs

D. Escalation Rules

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

A. Article Versions related list

B. Knowledge feedback related list

C. Affected Products related list

D. Translated Versions related list

When a Guided Setup task is marked as complete, how can it be reopened?

A. Closed tasks cannot be reopened

B. Click the Mark as Incomplete button

C. Submit a request in HI

D. Restart the Guided Setup entirely

When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

A. The Document field type on the PDF Template Mappings record

B. The Preview value field on the PDF Template Mappings record

C. The Mapping field on the PDF Template Mappings record

D. The Document field on the PDF Template Mappings record

In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?

A. Twice per day using a scheduled job

B. Every 6 hours using a scheduled job

C. Once a day using a scheduled job

D. Immediately

If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?

A. HR Basic [sn_hr_core.basic]

B. Scoped Developer [sn_hr_core.developer]

C. Delegated Developer [delegated_developer]

D. HR Manager [sn_hr_core.manager]

In which Application Scope is the Lifecycle Events table contained?

A. Human Resources: Core

B. Human Resources: Lifecycle Events

C. Human Resources: Integrations

D. Human Resources: Service Portal

What are the major HR Service Catalog components? (Choose four.)

A. HR Template

B. Assignment Group

C. HR Catalog Item

D. Matching Rule

E. Record Producer

F. HR Service

G. HR Profile

A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order.

Which of these is the best method to use to ensure the activities are triggered in the appropriate order?

A. Create a new lifecycle event for each of the dependent items

B. Create separate trigger conditions for each of the dependent activities

C. Create activity containers for the dependent items

D. Create separate activity sets for each of the dependent activities

How can a PDF document on an active HR case be generated? (Choose two.)

A. Autogenerated by system configuration

B. By the Subject Person's manager

C. By the employee

D. By the Assigned to person

Each HR service created in _______ has a corresponding transform map job.

A. HR Transform Maps

B. HR Integration Service

C. HR Service Mapping

D. HR Schema Mapping

When configuring a record on the COE ACL Configuration module, how can you apply the conditions to all HR services for the COE?

A. Add a filter condition for each HR service

B. Select the Applies to all services box

C. Write a new ACL record for each HR service

D. Select each HR service using the Services list

Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose?

A. Yes. Granular delegation will automatically grant the necessary roles

B. Yes. Granular delegation will automatically add Amy to the HR Tier 1 group where she will inherit the role.

C. Partially. Granular delegation will allow Amy access to the HR Tasks, but not to the HR Case itself.

D. No. Granular delegation does not change a delegate's access to records.

Which portal allows employees to submit ethical violation complaints?

A. Lifecycle Events

B. HR Performance Analytics

C. Employee Center

D. HR Integrations