C_TCRM20_73 Online Practice Questions and Answers

With reference to the Organizational data determination, which of the following are true? There are 2 correct answers to this question.

Response:

A. It works at the header as well as Item level but not schedule line level.

B. The Org Data Profile needs to be assigned to the transaction type.

C. Determination Rules are assigned to the Org Data Profile.

D. Predefined Determination Rules cannot be changed.

You are implementing a new CRM system where an ERP system already exists. You would like to use the pricing functionality in CRM. Which of the following are key differences between pricing in SAP CRM and SAP ECC or SAP R/3

Please choose the correct answer.

Response:

A. SAP CRM does not support condition types EK01, EK02 and VPRS

B. Mass copying of condition types is not possible in CRM

C. Change documents are not available in CRM

D. Rest all answers are correct

A Service order can have which of the following items? There are 4 correct answers to this question. Response:

A. Service

B. Service part

C. Miscellaneous

D. Sales

E. Tool

Which of the below tool shows that which queue an agent is currently working in is called?

Please choose the correct answer.

Response:

A. Navigation Bar

B. Call List Management

C. Manager Dashboard

D. Intent-Driven Interaction

Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM?

There are 2 correct answers to this question.

Response:

A. Task

B. Interaction log

C. Business Partners

D. Appointments

Which of the following are part of SAP CRM Marketing? There are 2 correct answers to this question. Response:

A. Campaign Management

B. Customer Segmentation

C. Installed Base Management

D. Incentive and Commission Management

Your customer already uses ERP and wants to implement CRM. Which of the following need to be

considered when creating Sales Orders in CRM?

There are 2 correct answers to this question.

Response:

A. Sales Orders can be created with reference to an opportunity.

B. Sales Orders can be transferred to ERP only if they have no errors.

C. Billing of Sales Orders must be done in CRM.

D. Sales Orders can be delivered in CRM

In partner determination, which of the following is not freely definable?

Please choose the correct answer. Response:

A. Partner function

B. Partner function category

C. Relationship category

D. Access