EX0-102 Online Practice Questions and Answers

What is the relationship between releases and changes?

A. A change includes both changed hardware and software components and components that were not changed. A release only includes changed hardware and software components.

B. Changes are incorporated into the IT environment by releases.

C. Releases and changes are incorporated into the IT environment independently of each other.

D. Releases are incorporated into the IT environment by changes.

Which of the following is one of the main inputs and outputs of the steps in the Risk Management Discipline?

A. Availability Plan

B. Capacity Plan

C. Retired Risks List

D. Security Risks List

Which Service Management Function (SMF) is also addressed as an ITIL process?

A. Security Management

B. Storage Management

C. System Management

D. Workforce Management

Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure

that the key operational knowledge remains current and accessible to all members of the operations staff?

A. Workforce Management

B. Operations Review

C. Service Level Agreement (SLA)

D. Release Management

Which of the following is a type of risks list used by the MOF Risk Management Discipline?

A. High impact Risks List

B. Retired Risks List

C. Security Risks List

D. Solved Risks List

Which phase transfers a successfully deployed new service to the Operate phase?

A. Build

B. Deliver

C. Deploy

D. Plan

Is the Manage layer part of the MOF lifecycle approach?

A. No, only the phases are part of the lifecycle approach.

B. Yes, the Lifecycle is composed of three phases and the manage layer.

What does the focus of the Team SMF in the Plan Phase include?

A. Change evaluated across dimensions

B. General regulatory environment

C. Principles for effective strategic thinking

D. Principles for organizing operations work