6210 Online Practice Questions and Answers

After completing the Avaya Aura Contact Center installation, you want to display the installation log.

What is the path to the log?

A. D:\Avaya\Logs\Sysops

B. C:\Logs\Sysops

C. D:\Avaya\Logs\PVI

D. C:\Avaya\Logs\Sysops

You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

A. Install the Replication Server for database replication.

B. Run the High Availability tool on the Standby Server.

C. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D. Reboot the Primary and Secondary Server so that they will synchronize.

A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.

Where is Open Queue initially enabled in AACC?

A. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab

B. Contact Center License Manager > Configuration > Contact Center Licensing tab

C. CCMS > Multimedia Commissioning > Multimedia Licensing tab

D. Ignition Wizard configuration > Licensing tab

You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS).

Which three functions/features are gained by implementing the AAMS? (Choose three.)

A. skillset based routing

B. anchoring of calls

C. recorded announcements

D. music on hold

E. text to speech engine

You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC).

Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

A. 223.0.0.255

B. 225.0.1.254

C. 242.0.1.0

D. 240.255.255.254

On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?

A. Primary Server

B. Primary and Backup Servers

C. Active and Standby Servers

D. Active Server

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

A. Switchover is only enabled on the standby server.

B. The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

C. The active and standby servers can communicate with the trusted server

D. The active and standby servers have switchover enabled.

E. The active server is running. All the critical CCMS and CCT services are running.

You are preparing for the first backup Avaya Aura Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

A. On the Backup Locations tab, select the Tape Drive.

B. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

C. On the Backup Locations tab, select the Applications.

D. Shut down all services.

You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.

In which Avaya support document will you find the server requirements?

A. Avaya Aura Contact Center Overview and Specifications

B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration

C. Avaya Aura Contact Center Administration

D. Avaya Aura Contact Center Commissioning for Avaya Aura Unified Communications

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

A. Contact Center Manager Administration (CCMA)

B. Communication Control Toolkit (CCT)

C. Contact Center Manager Server (CCMS)

D. Contact Center Multimedia (CCMM)

To ensure resiliency, you have been asked to add an additional license manager to the network. Which licensing type supports an additional license manager?

A. Nodal Enterprise, when a standby license manager is configured.

B. Remote Enterprise, when a standby license manager is configured.

C. Network Enterprise, where you can configure a primary and a secondary License Manager.

D. Corporate Enterprise, where you can configure a primary and a secondary License Manager.

A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration.

For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

A. Enable TLS encryption for Hosts.

B. Install a Signed Certificate from a Trusted Host.

C. Add the Avaya Aura Contact Center as a Trusted Host.

D. Add a Routing Policy for the AACC.

Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

A. Avaya Secure Access Link

B. pcAnywhere

C. NetMeeting

D. AA_Rescue

Avaya Aura Contact Center (AACC) 7.1 supports Avaya Aura Media Servers (AAMS) using High Availability (HA).

Which statement about AAMS licenses for an HA pair configuration is true?

A. They are not needed in the AACC 7.1 HA solution

B. Each server in an HA pair configuration requires a license

C. They are included in the AACC 7.1 HA solution

D. The license of the Primary Server is used with the Backup Server

Avaya Aura Media Server (AAMS) is used in SIP-enabled Contact Centers for media processing.

Which two configurations are possible with Avaya Aura Contact Center (AACC) 7.1? (Choose two.)

A. AAMS installed with OVA in Virtual System

B. AAMS installed on Hyper-V cores on Physical Server

C. AAMS installed on Hyper-V cores in Virtual System

D. AAMS installed with OVA on Physical Server