500-445 Online Practice Questions and Answers

How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

A. 60 minutes

B. 120 minutes

C. 240 minutes

D. 24 hours

Which two types of data does a file server store? (Choose two.)

A. application files

B. application log files

C. error log files

D. system files

E. report templates

What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

A. 184 kilobits/second or higher

B. 284 kilobits/second or higher

C. 384 kilobits/second or higher

D. 424 kilobits/second or higher

What connects to the Media routing peripheral gateway of ICM to the ECE server?

A. web server

B. services server

C. application server

D. message server

In which two ways are chats transferred? (Choose two.)

A. Only open chat activities in which the customer has not left the chat session can be transferred.

B. Chats can be transferred to departments directly.

C. Agents can transfer the chat activities based on the Maximum Task limit setting.

D. Agents have unlimited transfers of chat activity.

E. Only one chat activity can be transferred at a time.

What is the formula for a standardized agent count for email?

A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Which items must be configured before agents can reply to emails from customers?

A. Inbound workflows, Outbound workflows, Email aliases, Users, Queues

B. Inbound workflows, Outbound workflows, Users, Email aliases

C. Inbound workflows, Outbound workflows, Queues, DN

D. Email aliases, Inbound workflows, Users, Queues

Which mode must be used for Always On Availability Group clustering?

A. Mixed mode

B. Directory Connection

C. Windows Authentication

D. SQL Authentication