Vendor: Avaya
Certifications: Avaya Certifications
Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design
Exam Code: 33820X
Total Questions: 64 Q&As ( View Details)
Last Updated: Mar 16, 2025
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VCE
Avaya 33820X Last Month Results
33820X Q&A's Detail
Exam Code: | 33820X |
Total Questions: | 64 |
Single & Multiple Choice | 64 |
CertBus Has the Latest 33820X Exam Dumps in Both PDF and VCE Format
33820X Online Practice Questions and Answers
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloudTM ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
A. Virtual Private Clouds
B. Ready Now Solutions
C. Contact Center Bundles
D. Proof of Concept
A new customer needs a solution that runs on their existing Avaya Aura?Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
A. Avaya Aura?Elite Multichannel
B. Avaya Aura?Call Center Elite
C. Avaya Intelligent Customer Routing
D. Avaya Proactive Contact
Avaya Aura and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
A. Subscription-based payments
B. Cloud Contact Center with AACC
C. Managed Private or Hybrid Networks
D. Cloud Storage Box
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
1.
Increase in agents from 300 to 400
2.
Agent/Remote Workers 10% of agents
3.
Increase in CMS Supervisors from 30 to 40
4.
No increase in 900 Business Users
5.
Avaya IXTM Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
A. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 40-IXTM Messaging Users: 1340
B. Core Suite Licenses: 1300-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 30 Remote Workers: 30-IXTM Messaging Users: 1340
C. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 30-IXTM Messaging Users: 1340
D. Core Suite Licenses: 1300-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 30-IXTM Messaging Users: 1300
Avaya OneCloud-Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud-Public Delivery? (Choose
two.)
A. IXTM Orchestration
B. IXTM Contact Center
C. IXTM Workforce Engagement
D. IX,H Workplace
Add Comments
Passed with high score today. Only get 2 new Qs and some Qs are variant of the Qs in this dumps,but they just changed server names or the orders of the options of the case.Good luck you all.
Only two new questions in my exam. All others were learned in the dumps. I do not just prepare for the exam using dumps. I also joined the training courses for about 10 days. The questions are valid. All answers are correct, too. Questions may change in the real exam so you need to read that carefully. So you really need to pay attention to the real question especially the sequence of the options.
HIGHLY recommend. Each question is centered around something that must be known for the 33820X exam. Each answer is clear, concise, and contains all needed steps in a manner pertinent to the subjects. One thing need to be improved is there are no explanations for each question. Only explanations for some questions. It would be better if you give explanations to every question.
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Just Passed. Piece of advice, memorize the dumps inside out but still be careful, some questions are tweaked as options differ and your answers will be different. read the question before answering!!!!
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Passed yesterday..more than 75% questions came from this dumps.. So happy.
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