33820X Online Practice Questions and Answers

A customer wants to use the Avaya Aura?Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A. AAMS provides Communication Manager IP audio functionality.

B. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.

C. AAMS is shareable between different adopters.

D. AAMS provides virtualization, high channel density and no playback announcement limits.

E. Experience Portal will use the AAMS as a media resource.

Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A. Private Delivery

B. Public Delivery

C. CPaaS Delivery

D. Hybrid

Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager. What is the Virtual Appliance that Pod FX Is transitioning to?

A. Avaya Server Platform (ASP)

B. Avaya Application Server (AAS)

C. Avaya Solutions Platform (ASP)

D. Avaya Common Platform (ACP)

A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:

1.

Single Server

2.

Multiple Server-Single VMS

3.

Multiple Server-Multiple VMS

In a Multiple Server-Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A. EMC-IDS

B. EMC-CORE

C. EMC-XML

D. EMC-SQL-DB

E. EMC-VMS

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.

To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A. Graphical Designer

B. Call Vectoring

C. Visual Designer

D. Avaya IXTM Orchestration

A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop. How any agents do the supervisors have the ability to monitor?

A. 20 or less

B. 15 or less

C. 5 or less

D. 10 or less

Avaya OneCloud-Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.

Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A. Secure

B. ReadyNow

C. Custom

D. Enterprise

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.

Which two scenarios are supported In the Avaya OneCloudTM ReadyNow offer? (Choose two.)

A. MPLS VPN/Software Defined WAN Connectivity

B. CC Solutions with ACCS Connectivity

C. Analog Trunk Access Connectivity

D. PSTN Network Connectivity

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.

Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A. Upgradable Single Box

B. Cluster Mode

C. Geo-redundancy

D. Single Box

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

A. Dedicated hardware and shared software

B. Shared hardware and shared software

C. Shared hardware and dedicated software

D. Dedicated hardware and dedicated software

Refer to the exhibit.

The exhibit shows a basic Avaya Oceana setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.

In the box with the question mark (?), which Avaya Aura?component is required to complete this illustration?

A. Avaya Aura Application Enablement Services

B. Avaya Aura Communication Manager

C. Avaya Aura Call Center Elite Multichannel

D. Avaya Experience Portal

A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).

When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

A. Avaya Aura Session Manager

B. Avaya Session Border Controller

C. Avaya Oceana

D. Avaya Aura Media Server

The Cloud Operations team is dedicated to Avaya OneCloud ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.

This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A. Proof of Concept

B. Contact Center Bundles

C. Virtual Private Clouds

D. Ready Now Solutions

Avaya enabled the automated installation of the Avaya OneCloudTM ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.

Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A. Avaya Update Manager

B. Capacity Planner

C. Avaya Maestro

D. vCenter Manager

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.

Using one platform and single-user interface, what are three functions that Avaya IXTM Workforce Engagement unifies? (Choose three.)

A. Quality Monitoring

B. Enterprise Analytics

C. Customer Feedback

D. Expert Agent Selection

E. Workforce Management