Printable PDFAvaya 3313 dumps - 100% Pass Guarantee!
Vendor: Avaya
Certifications: Avaya Certifications
Exam Name: Avaya Aura Contact Center Maintenance and Troubleshooting
Exam Code: 3313
Total Questions: 63 Q&As ( View Details)
Last Updated: Mar 19, 2025
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3313 Q&A's Detail
| Exam Code: | 3313 |
| Total Questions: | 63 |
| Single & Multiple Choice | 63 |
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3313 Online Practice Questions and Answers
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1.
The incoming call arrives at the switch.
2.
The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
D. The CCMS anchors the call on an Avaya Aura Media server conference port.
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
A. Contacts %Abandoned
B. Contacts Redirected
C. Contacts Answered
D. Contacts Offered
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the
Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
A. Avaya aura system Manager (SMGR)
B. Application Enablement services (AES)
C. Contact Center Administration Manager (CCMA)
D. Communication Control Toolkit (CCT)
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
A. SMMC System Tray > HA Cluster information
B. SMMC System Tray > Database information
C. SMMC System Tray > General information
D. SMMC System Tray > System information
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
A. CCT
B. SIP RTP
C. TAPI AnswerCall
D. TR87 AnswerCall
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