3313 Online Practice Questions and Answers

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

A. SIP Redirect Server

B. SIP Gateway

C. Back-to-Back User Agent (B2BUA)

D. SIP Gateway Manager

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?

A. Contact Summary

B. Configuration

C. Agent Performance

D. Call-by-Call

Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?

A. AML

B. H.323

C. SIP

D. TLS

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

Which step will you take to enable additional debugging information?

A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.

B. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.

C. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.

D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.

Which three types of report output does Avaya Grep generate? (Choose three.)

A. Sip Sequence Report

B. Summary Report

C. Call Properties Report

D. Summary Log file

E. Event Report

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.

Which file contains the most recent TFE logs?

A. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1

B. D:\Avaya\Logs\CCMS_TFE_5

C. D:\Avaya\Logs\CCMS\TFE_1

D. D:\Avaya\Logs\CCMS\CCMS_TFE_5

On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

A. Agent Desktop

B. Database Webadmin

C. Outbound Campaign Management Tool

D. Contact Center Multimedia (CCMM) Administration

The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.

What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?

A. Ngen

B. SC

C. servicing

D. service control Manager

Firewalls are a key part of keeping networked computers safe and secure.

Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose

A. Download and install Microsoft security patches to AACC servers as patches become available.

B. If required you can import an AACC Firewall Policy.

C. AACC host-based firewalls can typically cause issues unless they are properly imported.

D. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.

Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

A. CSTA/TR87 Call ID

B. AACC CDN

C. Avaya Aura Media server (AAMS) addresses

D. Customer telephone number

The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.

Which three pieces of information is included in the logs? (Choose three.)

A. Severity

B. Event Session

C. Event ID

D. Event Class

A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs. On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.)

A. SIP Call Log ID

B. Customer Phone Number

C. CSTA/TR87 Call ID

D. SIP URI

In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?

A. SIP Proxy Server

B. SIP Gateway Manager

C. SIP Computer Telephony Integration (CTI)

D. SIP Redirect Server

In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A. SIP Gateway manager

B. Contact center Media services

C. Avaya Aura Media server

D. Session Manager

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

A. If a call is queued and an announcement is played, the event will be included in the event column.

B. The Call-by-Call report can include several reporting intervals.

C. You can enable Call-by-Call statistics for reports on a per application basis.

D. The Call ID is the identifier that ties alt information together to produce the complete record for each call.