3308 Online Practice Questions and Answers

A customer cannot connect to the Avaya Contact Recorder (ACR) server web client. Which log should you check?

A. the Tomcat Logs

B. the Catalina logs

C. the usage report logs

D. the var logs

Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.

Which desktop application was not installed?

A. PlaybackInstallation

B. FormDesignerInstallation

C. FormDesignerStandAloneInstallation

D. Screen_Capture_Agent

Prior to starting to delete the calls from the calls partition, by default what is the free space that the diskmanager will attempt to keep free on the calls partition?

A. 1 MB

B. 1 GB

C. 100 MB

D. 500 MB

Which command backs-up the postgres database on an Avaya Contact Recording Linux server?

A. pg_dump format=c compress=5 eware> backup filename

B. backup_postgres> backup filename

C. pg_backup format=c compress=5 eware> backup filename

D. pg_backup_postgres> backup filename

Which two statements describe the prerequisites for installing the Avaya WFO/Framework server? (Choose two.)

A. It is required to be installed in a workgroup without being part of customer's domain.

B. It is required to be installed on the customer's domain.

C. It is required to be installed with local administrator account.

D. It is required to be installed with an IMSA account.

You are installing the Linux version of an Avaya Contact Recorder (ACR), and you have installed the operating system using the required Kickstart script.

Which two accounts should you check before you continue with the application installation? (Choose two.)

A. User account: verint

B. User account: witness

C. User account: root

D. User account: administrator

E. User account: guest

Which process is designed to verify that the server has passed the prerequisites, and is ready to install?

A. SR Tool

B. WFO setup.exe

C. Cap Test

D. Avaya WFO Preinstall utility

You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX.

Which two devices should be reachable by the ACRand (Choose two.)

A. Avaya Contact Center Manager Server (CCMS)

B. Avaya Communication Server 1000 Call Server

C. Avaya IP Telephones

D. Avaya Communication Server 1000 Gateway

E. Avaya Media Application Server

What is required for Avaya Contact Recorder (ACR) with CS1000?

A. SCCS 5.0 or CCMS 6.0 or higher

B. IP_API_A licenses

C. CS1000 Release 4.0 or higher

D. Communication Manager 5.0 or higher

What happens when the Framework installation fails?

A. The installer will stop and quit from the tool. Once the issue is resolved, the installer will restart from the beginning of the installation.

B. Failed components will be tracked in the installer's log file.

C. Errors will appear in black text in the SR tool.

D. All installation errors will appear on the alarms page of Element Manager.

In Avaya Contact Recorder (ACR) R12, where can you check the total calls observed by ACR via CTI today, or since startup?

A. ACR Admin webpage Recorder Status CTI monitors

B. ACR Admin Page Operations Bulk Recording

C. ACR Admin webpage Recorder Status Server

D. ACR Admin webpage System

After a successful installation, what is the only page accessible from the Avaya WFO/Framework administrative pages?

A. Alarm Status

B. License Management

C. General Settings

D. Server Roles

Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?

A. dialer

B. phone

C. quality

D. operations

What is the default http port used for accessing the Avaya contact Recorder (ACR) web client?

A. 8262

B. 8080

C. 8433

D. 1433

A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center in a SIP-based Contact Center.

What information is required to get the Avaya Aura® Contact Center to communicate with the Avaya Contact Recorder? (Choose three.)

A. Communication Control Toolkit username

B. Communication Control Toolkit Windows Domain details

C. Avaya Aura® Contact Center Meridian Link Services IP Address

D. Application Enablement Services IP address

E. Communication Control Toolkit IP address