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SDI SD0-302 dumps - 100% Pass Guarantee!

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Vendor: SDI

Certifications: SDI-Certifications

Exam Name: SDI - SERVICE DESK MANAGER QUALIFICATION

Exam Code: SD0-302

Total Questions: 232 Q&As

Last Updated: Mar 17, 2025

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SD0-302 Q&A's Detail

Exam Code: SD0-302
Total Questions: 232

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SD0-302 Online Practice Questions and Answers

Questions 1

Which of these options is a key component of a marketing programme?

A. Defining the message and communicating to the relevant audience

B. Identifying the key customers

C. Targeting messages to all IT

D. Communication to all stakeholders in a similar manner

Show Answer
Questions 2

Which of these options describes a management/operational metric for Problem Management?

A. The number of RFCs submitted resulting from Problems

B. The number of urgent/emergency RFCs implemented

C. The number of successful and failed Changes

D. The top ten Incident categories

Show Answer
Questions 3

Which of these options is a common mechanism for call monitoring?

A. ITSM software systems

B. IVR and ACD systems

C. Listening in on calls

D. Time recording

Show Answer
Questions 4

To provide the most appropriate form of support for the user; to educate users about basic aspects of Incidents resolution; and to develop rapport between analysts and users are objectives of which service delivery channel?

A. Self-service

B. Remote support

C. Self-help

D. On-site support

Show Answer
Questions 5

Which of the following would be a clear benefit of mentoring?

A. It strengthens an individual's self-development

B. It enables individuals to carry out tasks more effectively

C. It boosts an individual's knowledge of their industry

D. It helps people work together better in a team

Show Answer More Questions

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