What is the key difference between generative and predictive AI?
A. Generative AI creates new content based on existing data and predictive AI analyzes existing data.
B. Generative AI finds content similar to existing data and predictive AI analyzes existing data.
C. Generative AI analyzes existing data and predictive AI creates new content based on existing data.
Which best describes the different between predictive AI and generative AI?
A. Predictive new and original output for a given input.
B. Predictive AI and generative have the same capabilities differ in the type of input they receive: predictive AI receives raw data whereas generation AI receives natural language.
C. Predictive AI uses machine learning to classes or predict output from its input data whereas generative AI does not use machine learning to generate its output
Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, with missing contact Information and incomplete purchase histories.
How will this incomplete data quality impact the company's operations?
A. The accuracy of product recommendations is hindered.
B. The diversity of product recommendations Is Improved.
C. The response time for product recommendations is stalled.
An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.
Which Salesforce field type should the administrator use to accomplish this?
A. Multi-Select Picklist
B. Text
C. Rich Text Area
How does AI which CRM help sales representatives better understand previous customer interactions?
A. Creates, localizes, and translates product descriptions
B. Triggers personalized service replies
C. Provides call summaries
How does poor data quality affect predictive and generative AI models?
A. Creates inaccurate results
B. Increases raw data volume
C. Decreases storage efficiency
To avoid introducing unintended bias to an AI model, which type of data should be omitted?
A. Transactional
B. Engagement
C. Demographic
A sales manager is looking to enhance the quality of lead data in their CRM system. Which process will most likely help the team accomplish this goal?
A. Redesign the lead conversion process,
B. Review and update missing lead information.
C. Prioritize active leads quarterly.
Cloud Kicks wants to create a custom service analytics application to analyze cases in Salesforce. The application should rely on accurate data to ensure efficient case resolution. Which data quality dimension Is essential for this custom application?
A. Consistency
B. Duplication
C. Age
How does an organization benefit from using AI to personalize the shopping experience of online customers?
A. Customers are more likely to share personal information with a site that personalizes their experience.
B. Customers are more likely to be satisfied with their shopping experience.
C. Customers are more likely to visit competitor sites that personalize their experience.
A consultant conducts a series of Consequence Scanning workshops to support testing diverse datasets. Which Salesforce Trusted AI Principles is being practiced>
A. Transparency
B. Inclusivity
C. Accountability
What is one technique to mitigate bias and ensure fairness in AI applications?
A. Ongoing auditing and monitoring of data that is used in AI applications
B. Excluding data features from the Al application to benefit a population
C. Using data that contains more examples of minority groups than majority groups
A Salesforce administrator creates a new field to capture an order's destination country.
Which field type should they use to ensure data quality?
A. Text
B. Picklist
C. Number
What can bias in AI algorithms in CRM lead to?
A. Personalization and target marketing changes
B. Advertising cost increases
C. Ethical challenges in CRM systems
Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history.
Which type of bias is most likely to be encountered in this scenario?
A. Confirmation
B. Survivorship
C. Societal