PEGAPCSA80V1_2019 Online Practice Questions and Answers

HOTSPOT

In the Answer Area, select the appropriate correspondence configuration for each type of content.

Hot Area:

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages: Account ID and password Customer contact information A list of open orders with status of each order

How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A. Add a set of optional actions to the case workflow.

B. Add an alternate stage to the case life cycle.

C. Add an optional process to the case workflow.

D. Add a button for each profile page to each assignment.

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which recipient role do you select to configure this requirement?

A. Configure the email to go to a work queue.

B. Configure the email to go to a customer.

C. Configure the email to go to an interested person.

D. Configure the email to go to an owner.

An on-demand transportation application has a Conversation preference data type. When customers use the application to request a ride, they can specify their conversation preference: whether they would like to talk to their driver or if they would prefer silence. Company stakeholders are interested in analyzing the conversation preference data.

How is the Conversation preference data type sourced?

A. Local system of record

B. No system of record

C. External system of record

A hotel booking application allows customers to change rooms after making a reservation. The status of each room in each hotel is stored on a data page sourced from a database table. Which two configuration options do you use to update the database table when a customer changes rooms? (Choose two.)

A. A When rule to trigger the database update

B. An editable data page containing the room information

C. A savable data page containing the room information

D. A data transform to copy updates to the data page

An online car parts business wants customers to find parts easily. You are asked to implement the following requirement: Customers must select a make, model, and year to initiate a vehicle-specific search. How do you configure the data storage in the application to implement the requirement?

A. Configure a local data storage of the make, model, and year of the vehicle.

B. Configure a static list of the make, model, and year vehicles.

C. Configure a data page to store the make, model, and year data.

D. Configure a connection to a system of record using the External Database Mapping Wizard.

To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in total liability. How do you enforce these restrictions when requesting an instant loan?

A. Use a Validate rule to call two Edit validate rules: one for income and one for liability.

B. Use a single Validate rule with two conditions: one for income and one for liability.

C. Use UI controls to validate the entries in the income and liability fields.

D. Use two Edit Validate rules: one for income and one for liability.

A process routes loan requests to a specific loan officer based on the type of loan.

If the loan is a mortgage, it is routed to Adam Ross.

If the loan is for an automobile, it is routed to Julia Samuels.

If the loan is an equity line, the case is routed to Don Smith.

How do you configure a router to ensure that case advances to the correct loan officer?

A. Route the case to a worklist using a skilled router.

B. Route the case to a work queue using a When condition.

C. Route the case to a work queue using a skilled router.

D. Route the case to a worklist using a When condition.