PEGAPCBA84V1 Online Practice Questions and Answers

DRAG DROP

Select each application design requirement on the left and drag it to the appropriate design approach on the right.

Select and Place:

HOTSPOT

In the first design sprint, during the initial workshop with an airline, you obtain several deliverables and outcomes. In the Answer area, identify the output type for each deliverable or outcome.

Hot Area:

A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.

Select the case type relationship that satisfies the requirement.

A. Make credit check a spin-off case of credit card request.

B. Make credit card request a child case of credit check.

C. Make both loan request and credit check top cases.

D. Make credit check a child case of credit card request.

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.

How do you satisfy this security requirement?

A. Add the analyst to both the Author role and the Case Manager channel interface.

B. Update the Author role to include the required analyst reports.

C. Add the analyst to the Manager role.

D. Create a new Analyst role with the required access.

Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

A. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

B. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

C. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline interval?

A. Urgency value remains at 100, but other service level processing continues.

B. Service level processing is halted until the assignment is completed.

C. The user is notified that the maximum urgency value has been reached.

D. Urgency value continues to increment as configured.

In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

A. The case type

B. The stage

C. The process

D. The step

A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?

A. Customer

B. Work queue

C. Interested individual

D. Owner

A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?

A. Decimal

B. Picklist

C. Currency

D. Integer

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list. How do you design the report to support this requirement?

A. Select Highest to Lowest sort type for Create Date.

B. Select Lowest to Highest sort type for Create Date.

C. Make the Create Date the first column in the report.

D. Add a filter condition where Create Date is greater than the current date.

A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly. How do you satisfy this requirement?

A. Configure a calculation for the total cost held.

B. Configure a validate condition for the total cost field.

C. Configure a field group list for all the room types.

D. Configure a when condition for the total cost field.

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days. To meet this requirement, you must set the____________. in the service level to five days.

A. deadline

B. priority

C. urgency

D. goal

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

The customer service agent may request additional information from the customer.

The merchant is notified and given 15 days to dispute the fraud claim.

A. Option A

B. Option B

C. Option C

D. Option D

Which two situations require a data type? (Choose Two)

A. A Currency drop-down is populated with values from an external system of record.

B. Patient medical history is accessed from and written to an external system of record.

C. A Work preference picklist is populated with two values: Full time and Part time.

D. A Date of account creation field is set to a default value of the current date.

A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you design the report?

A. Summarize the regional cost centers by count.

B. Summarize the case ID column by count.

C. Define a function for the cost center column to total the case IDs.

D. Create a filter for each cost center and count the case IDs.