OG0-061 Online Practice Questions and Answers

What are functional components?

A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via state changes across the service backbone

B. They are the primary means for understanding business requirements as they are expressed to the Strategy to Portfolio value stream

C. They represent the output of the Requirement to Deploy value stream

D. They are the smallest standalone technology units that are useful to IT service provider

How does the IT4IT Reference Architecture use the value stream concept?

A. As a way of grouping functionality to provide context for where value is being created and delivered

B. To support predictable, sequential, waterfall approaches to IT service delivery

C. As a macro-process and capability architecture to provide context for IT value delivery and operations

D. In order to be compliant with the Value Chain concept of Michael Porter

What is the difference between primary and supporting activities in the IT Value Chain?

A. Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity

B. Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages

C. Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness

D. Primary activities focus on systems design and construction; supporting activities include planning and operations management

What is a goal of the Diagnostics and Remediation functional component?

A. To design, create, and manage Service Contracts

B. To aggregate Events

C. To shorten Mean Time to Repair

D. To manage the lifecycle of Requests for Change

What is a benefit of implementing the Strategy to Portfolio value stream?

A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage

B. Services designed in accordance with standards and policies

C. Prioritized IT investment based on impacts on architecture and business priorities

D. Reduced costs by proactively identifying issues before the service impact becomes severe

What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?

A. Offer Consumption

B. Fulfillment Execution

C. Catalog Composition

D. Offer Management

Which of the following key data objects is associated with the Service Portfolio functional component?

A. Service Contract

B. Conceptual Service

C. Portfolio Backlog Item

D. Scope Agreement

Which functional component within the Requirement to Deploy value stream produces the Logical Service Blueprint?

A. Build Package

B. Enterprise Architecture

C. Service Portfolio

D. Service Design

What is a benefit of implementing the Requirement to Deploy value stream for the business?

A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe

B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration

C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand

D. Increased fulfillment efficiency and consistency through standard change deployment and automation

UML is the Object Management Group Unified Modeling Language.

The IT4IT definition of the Service Lifecycle Data Object aligns with what UML concept?

A. Component

B. Class

C. Activity

D. Artifact

What is a key value proposition of the Detect to Correct value stream?

A. Service lifecycle tracking through conceptual, logical, and physical domains

B. Timely identification and prioritization of an issue

C. Increased fulfillment efficiency through standard change deployment and automation

D. Standardized service development and delivery

What is a Key Performance Indicator of the Strategy to Portfolio value stream?

A. Number of applications or services that require exceptions outside of the existing infrastructure portfolio

B. Number of purchase requests related to purchase order fulfillment

C. Accounting records are produced to show investment and spend in each service

D. Increased uptime for critical business systems

What key data object is associated with the Project functional component?

A. IT Initiative

B. Portfolio Backlog Item

C. Conceptual Service

D. Scope Agreement

What is a purpose of the Test functional component?

A. To create Defect data objects that are consumed by the Defect functional component

B. To maintain traceability of each Requirement to the original source

C. To monitor and report on the results of each integration build

D. To keep track of all Defects by registering Defects of all types, including security-related Defects

Which value stream connects consumers with IT goods and services?

A. Detect to Correct

B. Strategy to Portfolio

C. Request to Fulfill

D. Requirement to Deploy