MB-240 Online Practice Questions and Answers

You are advising your customer on how to configure their territories.

You need to identify the options that are related to territories during the configuration.

Which three relationships are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Territory Hierarchies

B. Accounts

C. Contacts

D. Postal Codes

E. Resources

You are implementing the Microsoft Dynamics 365 Field Service mobile app for an air conditioning (AC) repair company. A field technician installed an AC unit at a customer location and completed the booking.

The technician now needs to create a follow-up work order in order to schedule the first service on the installed AC unit.

What will happen once the follow-up work order is created?

A. The work order will be available for scheduling by the dispatcher.

B. The system will auto-assign the work order to the same technician for a future date.

C. The technician will need to manually assign the work order to the dispatcher.

D. The system will auto schedule the work order to the same technician to begin work immediately.

You are working on a Microsoft Dynamics 365 Field Service project.

The Field Service director wants to give the field technicians more detailed visual asset information in the field to reduce reliance on the internal help desk. The budget is limited and the director does not want to burden the technician with

extra steps.

What should you suggest?

A. Leverage Microsoft Dynamics 365 Guides for use on Microsoft HoloLens.

B. Implement Microsoft Dynamics 365 Remote Assist.

C. Enable the 3D Model functionality to be viewable on the Field Service mobile customer asset record.

D. Have the field technician download an asset video before going to the job site.

You are a Dynamics 365 Field Service functional consultant.

A field resource is given instructions on how to install the mobile app on an iPhone. After installing the app and signing in, a message appears: "You're almost there."

What should you do?

A. Verify that the field resource has been assigned the right security role.

B. Create a Bookable Resource related to the user.

C. Set up the field resource as a Bookable Resource.

D. Set up the field resource as a user in the system.

You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

You have the following requirements:

create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

provide a full-day schedule with start times and end times.

Solution: You create a fulfillment preference with time group details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant.

Does this meet the goal?

A. Yes

B. No

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

Solution: You implement the following configuration changes:

1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

2) Assign an Hourly Markup percentage to each Resource Pay Type. 3) Assign Resource Pay Types to the applicable Pay Type. 4) Create the Holiday Schedule.

Does this meet the goal?

A. Yes

B. No

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

Solution: You implement the following configuration changes:

1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

2) Assign an Hourly Markup percentage to each Resource Pay Type.

3) Assign Resource Pay Types to the applicable Pay Type.

4) Create Business Closures.

5) Create Bookable Resources with Hourly Rates.

Does this meet the goal?

A. Yes

B. No

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.

Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

A. Field Service-Dispatcher

B. Field Service-App Access and Field Service -Resource

C. Field Service-Mobile User

D. Field Service-User