Vendor: HDI
Certifications: HDI Certifications
Exam Name: HDI Qualified Help Desk Senior Analyst
Exam Code: HD0-200
Total Questions: 114 Q&As ( View Details)
Last Updated: Mar 18, 2025
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VCE
HDI HD0-200 Last Month Results
HD0-200 Q&A's Detail
Exam Code: | HD0-200 |
Total Questions: | 114 |
Single & Multiple Choice | 114 |
CertBus Has the Latest HD0-200 Exam Dumps in Both PDF and VCE Format
HD0-200 Online Practice Questions and Answers
What are three considerations to bear in mind when setting up a service continuity site? (Choose three)
A. Location.
B. Cost implications.
C. Storage/space capacities.
D. Computer telephony integration (CTI).
What are two purposes of an on-going (event) survey? (Choose two)
A. To trend levels of customer satisfaction between annual (periodic) surveys.
B. To assess satisfaction levels with all help desk services.
C. To evaluate overall satisfaction levels with products.
D. To measure the quality of a single interaction.
What are the three most likely disadvantages of cross-functional teams? (Choose three)
A. They may pull staff away from their normal duties.
B. They may hinder interdepartmental rapport.
C. They may be time consuming.
D. Departmental managers may lose control.
What is the best definition of a mission statement? (Choose 1)
A. It is a description of the Service Desks /Help Desks marketing and sales strategies.
B. It is a description of the Service Desks /Help Desks means of producing revenue.
C. It is a description of the Service Desks /Help Desks purpose and reason for existence.
D. It is a description of the Service Desks /Help Desks past financial performance.
What are the two most important characteristics of successful teams? (Choose 2)
A. They are given challenges to meet and are rewarded effectively.
B. They always make all decisions together.
C. They have individual responsibilities to which they work exclusively.
D. There are many different personalities and skills.
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