Printable PDFHDI HD0-100 dumps - 100% Pass Guarantee!
Vendor: HDI
Certifications: HDI Certifications
Exam Name: HDI Help Desk Analyst (HDA)
Exam Code: HD0-100
Total Questions: 116 Q&As
Last Updated: Mar 18, 2025
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HD0-100 Q&A's Detail
| Exam Code: | HD0-100 |
| Total Questions: | 116 |
CertBus Has the Latest HD0-100 Exam Dumps in Both PDF and VCE Format
- HDI_certbus_HD0-100_by_Swiss_99.pdf
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HD0-100 Online Practice Questions and Answers
Which three techniques describe basic creative thinking? (Choose three.)
A. Taking the complex approach
B. Changing your perspective
C. Looking beyond the evident
D. Developing alternatives
What does the abbreviation CTI stand for?
A. Computer Telephony Integration
B. Calls, Telephones, and Internet
C. Customer Telephone Interface
D. Customised Telephony Intelligence
What are three characteristics of effective inter-departmental relationships? (Choose three.)
A. Support of other departments even when they make a mistake
B. Shared management responsibilities
C. Treatment of others in yourorganisation as if they were your customer
D. Shared information between departments within yourorganisation
You are working as a help desk analyst and receive a call from the network administrator informing you that a server is down. Which action should you perform first?
A. Inform the other help desk analysts
B. Troubleshoot the problem yourself
C. Wait for customers to call the help desk
D. Call all customers that use the server
Which statement best describes communication within a positive work environment?
A. Peer-to-peer communication works best within the department
B. Managers are responsible for initiating vertical communication
C. Communication among all members of theorganisation is maximised
D. E-mail and automated communications mediums are used extensively
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