GCP-GC-IMP Online Practice Questions and Answers

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A. Genesys Cloud 1

B. Genesys Cloud 2

C. Genesys Cloud 3

D. Genesys Cloud 4

Where can you find people in your organization and add external contacts to the organization?

A. Documents

B. Activity

C. Directory

D. Location

Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A. Gateway

B. SIP

C. Outbound Proxy

D. WebRTC

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

D. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A. Add meaningful tags to the document.

B. Add a priority of "high" to this document.

C. Make sure you name the document in a way that is easy to search for.

D. Number the documents in such a way that this one appears at the top of the list.

What type of trunk would you configure to connect to AudioCodes phones?

A. WebRTC phone trunk

B. Phone trunk

C. External trunk

D. Network interface trunk

Which of the following statements are true? (Choose two.)

A. You can view both protocol and media capture logs.

B. You cannot view either type of log file.

C. You can view protocol capture logs but not media capture logs.

D. Media capture logs can be read only with the support of customer care.

Where should the WAN interface of the Edge appliance connect?

A. A network segment that is not accessible to the public Internet.

B. A network segment that has access to your internal LAN.

C. A network segment connected directly to Customer Care.

D. A network segment that has outbound access to the public Internet.