FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Answers

Universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement

Choose 2 answers

A. When service resources are available for work

B. The maintenance plan foraccount

C. The due date of the service appointment

D. The time slots for appointment booking

An extreme whether situation impacts both the volume of work and number of available resources at universal container

Which approachshould a consultant recommend to realign available resources with?

A. Resource Schedule optimization

B. Global optimization

C. Emergency scheduling

D. Customer first scheduling

Technician often need to generate reports in customer language.

Which configuration should the consultant recommend to meet the requirements?

A. Update thelanguage of the current user

B. Update the default language of the organization

C. Add the language field to the contact page layouts

D. Add the service report language field to the work order page layout

Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

A. Create operating hours for the Service Appointment.

B. Create operating hours for the Service Resource.

C. Create operating hours forthe Optimization Engine.

D. Create operating hours for the Service Territory.

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

A. Create relevant Signature Types and addSignature Blocks to the Service Report Template.

B. Create two Service Reports and add one Signature Block to each Report.

C. Create a Flow that adds two Signature Blocks when the Service Report Is generated.

D. Create two custom fields for the Service Appointment and use Flows to capture each signature.

Universal Containers has dispatchers who can set up new territories, define new schedule policies, and controlsettings on the Gantt chart.

In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7

A. Field Service Lightning Admin Permissions

B. Field Service Lightning Mobile License

C. Field Service Lightning Standard Permissions

D. Field Service Lightning Scheduling License

Universal container want todispatch group of service appointment to there technician the number of

service appointment dispatched at the time varies among different services territories.

Which two settings should a consultant enable to ensure the service appointments?

are dispatchedcorrectly?

A. Set the number of services to drip feed on the service territories

B. Set the service appointment to dispatch in the field service settings

C. Enable sharing or dispatch service appointments

D. Enable drip feed dispatching in field service settings

Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additionalwork using the Salesforce Field Service mobile app.

How should the Consultant meet this requirement?

A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.

B. Create a Quick Action to create a WorkOrder Line Item. Add a Quick Action to the Work Order Layout.

C. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.

D. Add the Work Order related list to the account to allow creation of additional line items.