FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's container?

A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.

B. Add the container as an asset on the account and mark the parts internal assets.

C. Add the container as a product on the account and the parts to a child product related list.

D. Create a hierarchical relationship between the parent product container and child parts products.

Universal containers is evaluating a strategy for reducing the cost of service using automated scheduling

Which toe approaches will contribute to this goal?

Choose 2 answers

A. reduced overtime per work order

B. reduced travel time per work order

C. reduced work orders per shift

D. reduced number of territories

Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.

How should the Consultant meet this requirement?

A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.

B. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.

C. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.

D. Add the Work Order related list to the account to allow creation of additional line items.

An inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked.

What should the consultant leverage to meet this requirement?

A. Assets

B. entertainment plan

C. product item

D. maintenance plan

One of the products sold by Universal Containers requires quarterly service appointments.

Which feature should a Consultant use to meet this requirement?

A. Define a repeating Work Type.

B. Implement Path for Work Orders.

C. Build a Process for Service Appointments.

D. Configure a Maintenance Plan.

An extreme whether situation impacts both the volume of work and number of available resources at universal container. Which approach should a consultant recommend to realign available resources with open work?

A. Resource Schedule optimization

B. Global optimization

C. Emergency scheduling

D. Customer first scheduling

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.

Which steps should the Consultant take to meet these requirements?

A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

A. Work Order Line Items

B. Service Contract

C. Work Order

D. Account