EXPERIENCE-CLOUD-CONSULTANT Online Practice Questions and Answers

DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and

Security teams did further analysis and identified the posts made by the spammers.

OR's Management team has decided to removeall the spammers' posts and comments from the Experience Cloud site.

What should the Experience Cloud consultant recommend to remove them?

A. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.

B. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

C. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.

D. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.

How can records owned by Customer Community users be shared with internal users?

A. Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

D. Use the standard is Owned By External User checkbox on records to create a criteria- based sharing rule to share records owned by Customer Community users with all internal users.

universal Containers UC maintains multiple customer-facing sites, but only one profile for all customer users. Ho customer has access to more than one site.

which two steps should the UC admin take to grant access to each customer?

Choose 2 answers

A. Select a permission set for a given site.

B. Edit the applicable user profile.

C. Create a permission set.

D. Select the profilefor a given site.

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.

B. Create a single digital experience for B2C customers, B2B customers, and employees.

C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

A manager at Ursa Major Solar is responsible for creating and editing only thecommunity users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.

What could be the possible issue here?

A. The managerhas been given the Manage Profiles and Permission Sets permission.

B. The manager has been given the Manage Customer Users permission.

C. The manager has been given the Manage User permission.

D. The manager has been given the Manage External Users permission.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.

Which limitation could cause a potential issue for UC?

A. Customer Service template does not allow downloading documents out-of-the-box.

B. Customer Service template does not allow record pages for custom objects out-of-the- box.

C. Customer Community Plus license does not allow access to custom objects.

D. Customer Community Plus license allows only up to 2 million users per org.

Dreamscape flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is created Expense Cloud? Choose 3 answers

A. Creation of a guest role

B. Creation of moderation criteria that are applied only to guest users

C. Creation of a guest profile

D. Creation of sharing mechanisms that are available only to guest users

E. Creation of a guest user record

Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts. How should you fix this issue?

A. The external sharing model should be updated so that the Account object is private but the Contact object remains public only

B. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.

C. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users.

D. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.

How should UMS configure its search results to yield the desired results?

A. In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.

B. On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.

C. On the Search page, select the appropriate objects in the property editor for the Search Results component.

D. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".

Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.

Which user license should the Experience Cloud consultant recommend?

A. Partner Community Plus

B. Partner Community

C. Platform Portal

D. Commerce Portal

DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use itsnetwork of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.

What should the Experience Cloud consultant recommend?

A. Create a peer-to-peer forum for agents and share the URL withemployees.

B. Create a digital experience for agents and share the URL with employees.

C. Create a digital experience for agents and an app for employees.

D. Create a self-service community for agents and an app for employees.

Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees. What should be done to help UC with user management?

A. Recommend partners share user credentials.

B. Delegate external user administration.

C. Implement a limit on new users and password resets.

D. Create a new user form that automatically triggers a process to create a user.

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer. What should an administrator do to capture information upfront on the Experience site?

A. Create a flow for customers to fill out before initiating Chat.

B. Enable Chat for only authenticated users and pass the user's information on hidden fields.

C. Deploy a unique chat per topic.

D. Create a pre-chat form to fill out before initiating Chat.

Ursa Major Solar is creating an employee experience portal.

Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

A. By using Location criteria and specifying which IP address applies to each department and domain

B. By using Profile criteria and selecting the Service profile

C. By using Domain criteria and creating custom domains for each department or role to access the portal

D. By using User criteria and selecting appropriate user fields on CRM objects

Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal. Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

A. Administrator in Workspaces

B. Content Management inWorkspaces

C. Community Setting

D. Branding Sets