Printable PDFEXIN EX0-117 dumps - 100% Pass Guarantee!
Vendor: EXIN
Certifications: EXIN Certifications
Exam Name: Exin ITIL Foundation (syllabus 2011)
Exam Code: EX0-117
Total Questions: 238 Q&As
Last Updated: Mar 17, 2025
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EX0-117 Q&A's Detail
| Exam Code: | EX0-117 |
| Total Questions: | 238 |
CertBus Has the Latest EX0-117 Exam Dumps in Both PDF and VCE Format
- EXIN_certbus_EX0-117_by_swati_219.pdf
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- EXIN_certbus_EX0-117_by_wangawei_226.pdf
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- EXIN_certbus_EX0-117_by_Antony_201.pdf
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EX0-117 Online Practice Questions and Answers
Which of the following BEST describes a problem?
A. An issue reported by a user
B. The cause of two or more incidents
C. A serious incident which has a critical impact to the business
D. The cause of one or more incidents
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
A. Business services
B. Component services
C. Supporting services
D. Customer services
Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes which will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
A. A service object
B. An incident
C. A change
D. A known error
What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?
A. Strategic customers
B. External customers
C. Valued customers
D. Internal customers
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