Printable PDFEXIN EX0-115 dumps - 100% Pass Guarantee!
Vendor: EXIN
Certifications: EXIN Certifications
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Exam Code: EX0-115
Total Questions: 136 Q&As ( View Details)
Last Updated: Mar 19, 2025
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EX0-115 Q&A's Detail
| Exam Code: | EX0-115 |
| Total Questions: | 136 |
| Single & Multiple Choice | 136 |
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EX0-115 Online Practice Questions and Answers
Deming proposed a system of continuous improvement.
Which four activities does this system involve?
A. Plan. Do. Check and Act
B. Plan. Do. Evaluate and Act
C. Plan. Perform. Audit and Improve
D. Plan. Perform. Evaluate and Act
Which process or function has the responsibility of distributing information to users?
A. Change Management
B. Customer Relationship Management
C. Incident Management
D. Service Desk
Input from other Service Management processes is required to keep the IT service continuity plan current Which process has the most to contribute?
A. Change management
B. Availability management
C. Financial management for IT services
D. Problem management
What may define the scope of Service Management in the Service Management plan?
A. the location of the services
B. the number of staff
C. the size of the infrastructure
D. the specific processes undertaken
Customer satisfaction measurement is an important activity in the Business relationship management
process.
What is the objective of Customer satisfaction measurement?
A. to enable the Service provider to gain information regarding the perception of the customer and to identify improvements required
B. to gather information about potential new services that might be interesting for the end users of the services
C. to optimize the relationship processes so that service levels are exceeded
D. to check if contractual obligations for customer satisfaction are being met
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