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EX0-114 Dumps

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EXIN EX0-114 dumps - 100% Pass Guarantee!

Rating: 4.8

Vendor: EXIN

Certifications: EXIN Certifications

Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000

Exam Code: EX0-114

Total Questions: 78 Q&As

Last Updated: Mar 19, 2025

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EX0-114 Q&A's Detail

Exam Code: EX0-114
Total Questions: 78

CertBus Has the Latest EX0-114 Exam Dumps in Both PDF and VCE Format

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EX0-114 Online Practice Questions and Answers

Questions 1

What defines Service Quality?

A. A series of activities that can be assessed in advance by a provider and customer

B. Achieving a 99.999% continuous level of availability

C. Meeting stated customer requirements and expectations

D. Providing a cost-effective service

Show Answer
Questions 2

What is used for the assessment of maturity of organizations?

A. CMMI?

B. CobITTM

C. ITIL?

D. MOF

Show Answer
Questions 3

What is a Configuration Baseline?

A. A benchmark of the service provider's capability

B. A configuration audit report

C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

D. The change requests allocated to a release

Show Answer
Questions 4

Which process or function has the responsibility of distributing information to users?

A. Change Management

B. Customer Relationship Management

C. Incident Management

D. Service Desk

Show Answer
Questions 5

Who or what should always be informed in case a release is rejected, delayed or cancelled?

A. Business relationship management

B. Change management

C. Incident management

D. The senior management representative

Show Answer More Questions

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