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EXIN EX0-103 dumps - 100% Pass Guarantee!

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Vendor: EXIN

Certifications: EXIN Certifications

Exam Name: ISO/IEC 20000 Foundation

Exam Code: EX0-103

Total Questions: 116 Q&As

Last Updated: Mar 17, 2025

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EX0-103 Q&A's Detail

Exam Code: EX0-103
Total Questions: 116

CertBus Has the Latest EX0-103 Exam Dumps in Both PDF and VCE Format

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EX0-103 Online Practice Questions and Answers

Questions 1

What is mandatory to define in the Incident Management procedures?

A. The escalation of Incidents

B. The implementation of emergency Changes

C. The recording of deficiencies in the Configuration Management Database (CMDB)

D. The recording of Problems

Show Answer
Questions 2

Which of the following is used for the assessment of maturity of organizations?

A. CMMI

B. CobITTM

C. ITIL

D. MOF

Show Answer
Questions 3

What does the standard explicitly recommend to be implemented with Configuration Management?

A. Change

B. Change and Release

C. Change and Security

D. Release

Show Answer
Questions 4

When should the final closure of an Incident record be completed?

A. when all relevant information for classification and routing has been entered

B. when the Incident has been dispatched outside the Service Desk department

C. when the Incident is solved and normal operation is restored

D. when the initiating user has been given the opportunity to confirm that the service is restored

Show Answer
Questions 5

What purpose can the ISO/IEC 20000 standard serve?

A. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

B. It defines the requirements to be satisfied in a certification audit.

C. It helps to decide on the requirements that need to be verified within the scope of a supply agreement.

D. It provides a yardstick for the design of a Total Quality Management System.

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