Printable PDFEXIN EX0-101 dumps - 100% Pass Guarantee!
Vendor: EXIN
Certifications: EXIN Certifications
Exam Name: Exin ITIL Foundation V 3.0 & ITIL Foundation
Exam Code: EX0-101
Total Questions: 80 Q&As
Last Updated: Mar 13, 2025
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EX0-101 Q&A's Detail
| Exam Code: | EX0-101 |
| Total Questions: | 80 |
CertBus Has the Latest EX0-101 Exam Dumps in Both PDF and VCE Format
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EX0-101 Online Practice Questions and Answers
Which process includes business, service and component sub-processes?
A. Capacity management
B. Incident management
C. Service level management
D. Financial management
Which of the following are the MAIN objectives of incident management?
1.
To automatically detect service-affecting events
2.
To restore normal service operation as quickly as possible
3.
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only C
C. 1 and 3 only
D. All of the above
Which one of the following statements is CORRECT?
A. The configuration management system is part of the known error database
B. The service knowledge management system is part of the configuration management system
C. The configuration management system is part of the service knowledge management system
D. The configuration management system is part of the configuration management database
What is the BEST description of an operational level agreement (OLA)?
A. An agreement between the service provider and another part of the same organization
B. An agreement between the service provider and an external organization
C. A document that describes to a customer how services will be operated on a day-to-day basis
D. A document that describes business services to operational staff
Which one of the following is NOT a valid purpose or objective of problem management?
A. To prevent problems and resultant incidents
B. To manage problems throughout their lifecycle
C. To restore service to a user
D. To eliminate recurring incidents
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