Printable PDFEXIN EX0-001 dumps - 100% Pass Guarantee!
Vendor: EXIN
Certifications: EXIN ITIL
Exam Name: ITIL Foundation (syllabus 2011)
Exam Code: EX0-001
Total Questions: 425 Q&As
Last Updated: Mar 14, 2025
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EX0-001 Q&A's Detail
| Exam Code: | EX0-001 |
| Total Questions: | 425 |
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EX0-001 Online Practice Questions and Answers
Which of the following are the MAIN objectives of incident management?
1.
To automatically detect service-affecting events
2.
To restore normal service operation as quickly as possible
3.
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
A process owner is responsible for which of the following?
1.
Defining the process strategy
2.
Assisting with process design
3.
Improving the process
4.
Performing all activities involved in a process
A. 2, 3 and 4 only
B. All of the above
C. 1, 2 and 3 only
D. 1, 2 and 4 only
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
A. Business services
B. Component services
C. Supporting services
D. Customer services
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.
Providing an understanding of what strategy is
2.
Ensuring a working relationship between the customer and service provider
3.
Defining how value is created
A. 1 only
B. 2 only
C. 3 only
D. All of the above
In which of the following areas would ITIL complementary guidance provide assistance?
1.
Adapting best practice for specific industry sectors
2.
Integrating ITIL with other operating models
A. Both of the above
B. Neither of the above
C. Option 1 only
D. Option 2 only
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