CSA Online Practice Questions and Answers

Table Access Control rules are processed in the following order:

A. any table name (wildcard), parent table name, table name

B. table name, parent table name, any table name (wildcard)

C. parent table name, table name, any table name (wildcard)

D. any table name (wildcard), table name, parent table name

A group is stored in which table?

A. Group[user group]

B. Group[sys_user]

C. Group[sys_user_group]

D. Group[sys_user_group_profile]

When searching using the App Navigator search field, what can be returned? (Choose four.)

A. Names of Applications and Modules

B. Names of Modules

C. Names of Applications

D. Favorites

E. History Records

F. Titles of Dashboard Gauges

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

A. Agent Workspace

B. Chat bot

C. Virtual Agent

D. Knowledge Chat

E. Now Support

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

A. Have them clear their cache.

B. Have them use the gear icon to set the employee's time zone.

C. Recommend they use Chrome, instead of Explorer.

D. Use the system properties to correct the instance's time zone.

E. Have them correct the time zone on their computer.

Which section of the ServiceNow UI allows you to perform a global search?

A. Application Navigator

B. Banner frame

C. List pane

D. Content frame

What is the difference between a UI Policy and Data Policy?

A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

D. Data Policies run only after UI Policies run successfully

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

D. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

When adding a related list to a form, you choose the related list from the list callector,

What is an example of a related list you might see on the list collector? Choose 3 answers:

A. Release Phase==Parent

B. Catalog Task->Parent

C. HR Case-=Parent

D. Problem==Parent

E. Outage->Task number

A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?

Choose 3 answers

A. Add User Account to itll group

B. Add User Account to ACL

C. Add User Account to network group

D. Add User Account to IT Knowledgebase

E. Create User Account

F. Add User Account to Hardware group

While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?

Choose 2 answers

A. Right click on Priority and select Configure Dictionary

B. Right click on Priority and select Configure Display Settings

C. Right click on Priority and select Configure Label

D. Right click on Priority and select Configure Column

How would you distinguish between a Base Class table and a Parent Class table?

A. Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.

B. Base Class table is not extended from another table. Parent class tables may be extended from another table.

C. Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.

D. Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,

What component causes a flow to run after a record has been created or updated?

A. Date-based trigger

B. Record-based trigger

C. On-change trigger

D. Application-based trigger

E. Updated-date trigger

Which application is used primarily to load data into ServiceNow?

A. Import Hub

B. System Import Sets

C. Data Import Configuration

D. Import Management

What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

A. Categories

B. Roles

C. User Criteria

D. Groups