CRT-271 Online Practice Questions and Answers

A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform? (Choose 3)

A. Make sure the users have their profiles established in the community

B. Make sure the community is in Published status

C. Make sure the community is in Active status

D. Set the community in preview status to review before changing it to Active status

E. Set the email check box option at the community level

Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

A. Users with the High Volume Customer Portal license

B. Users with the Customer Community license

C. Users with the Customer Community Login license

D. Users with the Customer Community Plus license

When architecting a community strategy it is important to consider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?

A. 10,000

B. 2,500

C. 1,000

D. 4,000

E. 5,000

You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

A. Update your Template to the latest Version in Community Manager

B. Deactivate and Reactive your Community

C. Update your Template to the Latest Version in Community Settings

D. Log a case with Salesforce Support

E. Update your Template to the latest version in Community Builder

You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed

e.g.

(.jpg, .png, .gif) and only up to 500mb. What steps would you take to enable this?

A.

Define the file size limit in the Community Manager but it's not possible to limit the file type

B.

Define the file types and size limit in the Community Manager under Administration

C.

Write an apex trigger on the Feed Object

D.

Define the file types in the Community Builder but it's not possible to restrict the file size

E.

Download a 3rd party photo upload component from the AppExchange

Universal Containers builds a Community with public access to Knowledge Articles and QandA. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom object to store Known Issues with an orgwide default sharing setting to Public Read/Write. Unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?

A. Select 'Allow access without login' from Community Management

B. Go to the Guest User profile and give access to the Visualforce page

C. Change the orgwide default sharing to Public Full Access

D. Dd the Guest User profile to the members in Community Management

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? (Choose 2)

A. Create a custom Lightning component for Reputation and add it to the home page

B. Configure Reputation points and levels in the Community Management console

C. Enable Reputation in the Community

D. Add the Reputation Leaderboard component to a page in the Community

E. Add a Visualforce Reputation Leaderboard component

What are the two types of Sharing Models available once you have established a Community?

A. Community Sharing Model and Portal Sharing Model

B. Company Sharing Model and Community Sharing Model

C. Internal Sharing Model and External Sharing Model

D. Internal Sharing Model and Portal Sharing Model

E. Partner Sharing Model and Customer Sharing Model

Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?

A. Reputation Types

B. Reputation Categories

C. Reputation Groups

D. Reputation Levels

E. Reputation Ranks

You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) are available to them in your Napili Template Community?

A. Develop a custom lightning component which will allow seamless transition between languages

B. Install the Google Translation component which allows Authenticated users to swap between languages

C. Language will be determined by the language set on their User Profile

D. Place the Language Picker Component on the Community home page

E. MultiLanguage support is not available for Napili Template communities

Universal Containers is launching a Community to drive their channel sales. The requirements are as

follows:

Integration with a BackOffice Legacy System that supports APILevel Integration and Salesforce Connect.

This integration does not exist today.

Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce

org.

External partner users must be able to configure the quote using the pricing and quoting tool from the

Community.

The pricing and quoting tool must support Community users.

Universal Containers owns licenses for Salesforce Connect.

What are the two most efficient ways for a Salesforce Admin to accomplish this task? (Choose 2)

A. Integrate the BackOffice Legacy System using custom code development.

B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community.

C. Integrate the BackOffice Legacy System using Salesforce Connect.

D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community.

Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?

A. Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID

B. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID

C. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID

D. Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation

E. Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID

As a part of your Partner Community Rollout strategy you plan to engage with stakeholder(s) within the business to underst and what they are hoping to get out of the community being implemented. Who do you meet with?

A. Partner Relationship Manager and Sales Managers

B. Executives and the Partner Relationship Manager

C. Partner Relationship Manager and Marketing Managers

D. Sales Team, Marketing Team, Service Team and Executives

E. #AskForce on Twitter and the Success Community

A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before theCommunity launches? (Choose 3)

A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules

B. Performance test the Community with a large number of members with increased activity C. Test the Community for member activity, including cases and articles

D. Formalize the member registration process, including automating the account assignment or person account creation

E. Make sure customers are NOT members of other Salesforce Communities

Your company requires to set up community access for both customers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?

A. Create two Communities, one Customer Community and one Partner Community

B. Create one Community and use page variations to control what members see

C. Create one Community and build a lightning component that displays different content based on the users profile logging in

D. Create one Community using Sharing Sets to control what members see

E. Create a Community tailored to each region