COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Answers

Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?

A. Navigate to the Contact Record and Enable the Contact as a Community User

B. Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

C. Add the Member Profile to the Community

D. Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?

A. Promote the CEO partner user to delegated admin on the partner account

B. Assign Super User access to the CEO partner user on the Contact page

C. Add a third role to the partner account hierarchy for the CEO partner user

D. Make the CEO partner user the owner of the partner account

Universal Containers needs to create a Community that meets the following requirements:

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Self-Service Support Community, in which customer and partner users are community members

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Partner users help Universal Containers by adding or resolving cases for their customers within the Community

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Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects

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Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers

Which licence type should a Salesforce Administrator use for these Partner users?

Select one or more of the following:

A. Customer Community Plus licence

B. Partner Community licence

C. Employee Community licence

D. Customer Community licence

Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:

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Users have quick access to new and recommended discussions and articles

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Users have the ability to contact Universal Containers quickly to help

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Users have visibility into how their activity compares to other users within the Community

Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers

Select one or more of the following:

A. Reputation leaderboard

B. Featured topics

C. Breadcrumb

D. Contact support button E. Record detail

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.

What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

B. Edit the Account record detail page, remove the components NOT needed, and publish.

C. Make a copy of the Account detail object, remove the components NOT needed, and publish.

D. Create a standard page, add the Account record detail component, and publish.

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template.

What is the recommended way to accomplish this task?

A. Create a page layout for leads and assign it to those profiles that have access to the Community.

B. Create a Detail page for invoices and add the page as a Navigation Menu item.

C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

D. Add Opportunities as a Salesforce Object in the Navigation Menu.

Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS

A. Kokua

B. Napili

C. Aloha

D. Visualforce + Tabs

E. Koa

Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?

A. Leverage the Account team to grant affiliates access to the Account.

B. Use Apex without sharing to control affiliates' access to the Account.

C. Create a public group for affiliates and grant Account access using sharing rules.

D. Add a Sharing Set on the Account associated to the Affiliate profile.