CIS-ITSM Online Practice Questions and Answers

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

A. USM Assignment Lookup Rule

B. Automatic Assignment for ITSM

C. Populate Assignment Group based on Cl/SO

D. Auto-populate ITSM Assignment Groups

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to revisit the root cause analysis.

What would be the next step for this problem?

A. If 7 days has passed, since the Problem was closed, it cannot be re-opened

B. Problem Manager clicks Re-Analyze on the Problem record

C. Problem Assignee clicks Re-Open on the Problem record

D. Administrator clicks Re-Open on the Problem Record

What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

A. Helpful

B. 10 Star scale

C. Comment on Article

D. Pin Article

E. 5 Star scale

F. Flag Article

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder? (Choose two.)

A. timestamp

B. item author

C. variables

D. catalog(s)

E. item name

What defines which catalog items, and in what order, are included in an Order Guide?

A. Order guide template

B. Rules

C. Variable sets

D. UI policies

When using Catalog Builder, what can be built using templates? (Choose two.)

A. Content items

B. Catalog items

C. Knowledge articles

D. Order guides

E. Record producers

Which of these can be associated with a service within the service portfolio taxonomy?

A. Node layer

B. Node

C. Node level

D. Leaf node

From a data model perspective, which table is the base class for the configuration management database?

A. Configuration Item [cmdb_ci]

B. Asset [asset]

C. Base Item [cmdb_base_item]

D. Base Configuration Item [cmdb]