CIS-HAM Online Practice Questions and Answers

To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)

A. Discovery

B. Cost Management

C. Procurement

D. Hardware Asset Management

E. Data Certification

F. Service Mapping

G. Managed Documents

How does an end user determine what consumables they have consumed?

A. Navigate to Self-Service > My Consumables

B. Navigate to Self-Service > My Assets

C. Navigate to Asset > Hardware Asset Dashboard

D. Navigate to Self-Service > My Hardware Asset Dashboard

What is the name of the scheduled job that generates expense lines based on rate cards?

A. Process Daily Costs

B. Process FM Costs

C. Process Daily Allocations

D. Process Expense Allocations

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

A. Create a single asset via barcode scan

B. Receive one or multiple assets from a purchase order

C. Create multiple assets listed on a contract PDF scan

D. Create a single asset via Name search

Select the three main components of the data certification process. (Choose three.)

A. Certify the certification

B. Assign the certification tasks

C. Create the certification filter

D. Create the certification schedule

E. Run the certification

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

A. Lifecycle

B. Device type

C. Manufacturer

D. Memory

E. Asset tag

F. Hardware model

Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

A. Mobile Asset App

B. Mobile App

C. Mobile ITAM App

D. Mobile Agent App

Which applications are required to perform a blind audit of your asset inventory?

A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

B. Hardware Asset Management (HAM) and Software Asset Management (SAM)

C. ITSM Asset Management and ServiceNow My Assets mobile app

D. ITSM Asset Management and ServiceNow Agent mobile app

E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app

What are model records?

A. Models are specific versions or various configurations of an asset

B. Models are any computer, device, software or service in the CMDB

C. Models directly associate configuration item (CI) classes with asset classes

D. Models are anything capable of being owned or controlled to produce economic value

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

A. A user may have multiple roles, but a single persona

B. Roles control access to features in the product

C. Personas represent types of users of the product

D. Personas control access to features in the product

E. Roles represent types of users of the product

F. A user may have multiple roles and personas

What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

A. cmdb_model_category

B. alm_hardware

C. No migration is required

D. alm_asset

What hardware asset attribute should you track that is NOT part of a configuration item (CI)?

A. IP address

B. CPU

C. Cost

D. Operating system

E. Memory

Which of the following are components of the asset request structure? (Choose three.)

A. Procurement orders

B. Transfer orders

C. Stock order tasks

D. Purchase orders

E. Catalog tasks

Which plugins for asset management functionality are inactive by default? (Choose three.)

A. Expense Line

B. Hardware Asset Management

C. Procurement

D. Depreciation

E. Cost Management

F. My Assets

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

B. Unrecognized data doesn't get sent to the ServiceNow Content Service

C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted

D. Customer doesn't receive Content Library updates