CIS-FSM Dumps

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Vendor: ServiceNow

Certifications: ServiceNow Certifications

Exam Name: Certified Implementation Specialist - Field Service Management

Exam Code: CIS-FSM

Total Questions: 86 Q&As

Last Updated: Mar 17, 2025

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CIS-FSM Q&A's Detail

Exam Code: CIS-FSM
Total Questions: 86

CIS-FSM Online Practice Questions and Answers

Questions 1

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

A. Reactive field service

B. Internal field service

C. External field service

D. Predictive field service

Show Answer
Questions 2

When configuring an appointment booking record producer, what must be enabled in order to display the appointment selection widget on the record producer?

A. Work order templates

B. Appointment booking service

C. Appointment booking variable set

D. Catalog definition

Show Answer
Questions 3

As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?

A. Dispatcher Workspace

B. Dynamic Scheduling

C. Route Optimization

D. Geolocation

Show Answer
Questions 4

If geolocation is not enabled, the agent's starting position for a given day defaults to what?

A. The last task location for each field agent for a given day

B. The first task location for each field agent for a given day

C. The agent's home office location

D. The geographic coordinates returned from the agent's mobile device

Show Answer
Questions 5

Which of the following resources are critical for a successful implementation? (Choose ve.)

A. Chief Executive Officer

B. Customer Service Agent

C. Field service manager

D. Chief Information Officer

E. Field service agent

F. System Administrator

G. Dispatcher

H. Qualifier

Show Answer More Questions

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