C_C4H630_21 Online Practice Questions and Answers

Which of the following triggers are supported in CX flows? Note: There are 3 correct answers to this question.

A. Event occurrence

B. Action occurrence

C. Customer or group update

D. Segment membership

E. Audience activated

Which of the following methods are supported in SAP Customer Data Platform to create the action model? Note: There are 2 correct answers to this question.

A. Adding nodes and assigning their attributes via the REST API

B. Manually adding nodes and assigning their attributes in the console

C. Dragging and dropping a JSON file that contains the schema structure onto the canvas

D. Dragging and dropping a CSV file that contains the schema structure onto the canvas

In-store purchase information from known customers is ingested from the point-of-sale (POS) to SAP Customer Data Platform. Which type of Customer Profile is recommended to use for this scenario?

A. Activity Profile

B. Unified Customer Profile

C. Contextual Profile

D. User Profile

What type of endpoint connector can be created in the Connector Studio?

A. RPC

B. JDBC

C. ODBC

D. KES|

Which of the following are steps in a CX flow? Note: There are 3 correct answers to this question.

A. Flow control

B. Decision

C. Trigger

D. Condition

E. Connector

You have a business requirement to implement family customer accounts in SAP Customer Data Platform. What is the best way to do this?

A. By using custom profile attributes

B. By using segments

C. By using a dedicated activity schemam

D. By using groups and relationships

What are the three core pillars of SAP Customer Data Platform? Note: There are 3 correct answers to this question.

A. Unify

B. Activate

C. Optimize

D. Modulate

E. Respect

In the customer search dashboard in the SAP Customer Data Platform console, you see a customer profile name showing as UNKNOWN. What does this indicate?

A. The customer profile name is only visible in the Unified Customer Profile view.

B. The customer profile name is generated from the identifier cookie ID.

C. The customer profile is missing first and last name.r

D. The customer profile does not have CIAM ID maintained.