C_C4H520_02 Online Practice Questions and Answers

What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question.

A. Advanced perimeter security

B. SSL-secured communication

C. Full backup protection of customer data

D. OAuth token for login-free access

You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

A. Click and release the assignment.

B. Check the availability of the technician.

C. Drop the activity onto the technician.

D. Identify a suitable technician by skills.

You want your customers to be able to create service requests from the Customer Self- Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A. You must have Moment-Sets defined for equipment.

B. You must have auto-release of assignments.

C. You must have equipment records against your account.

D. You must have business rules configured.

E. You must have a portal user account.

What information is stored in the QR code used in the Customer Self-Service portal?

A. Customer Self-Service portal URL

B. Moment-Sets specific short URL

C. SAP Field Service Management URL

D. Equipment specific short URL

How can a developer update a record in SAP Field Service Management through the API?

A. Using a REST-based service

B. Using an RFC-enabled service

C. Using an OData service

D. Using a SOAP-based service

How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

A. By group

B. By type

C. By skill

D. By territory

Which functionality is possible when the Smartform template is set to Translation status? Note: There are 2 correct answers to this question.

A. The template can be edited.

B. The template can be assigned to an activity.

C. The template can be exported in XML format.

D. The template can be assigned to an equipment.

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

A. Equipment

B. Service call

C. Activity

D. Business partner

E. Purchase order

How are labels used within the Smartforms and Feedback module?

A. To act as a reference for generating a Smartform report

B. To add a label to be used as reference by the field engineer

C. To filter the list of Smartforms

D. To identify the elements in the Smartform

What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

A. Notification

B. Frequency

C. Condition

D. Order

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

A. Video chat

B. No touch

C. E-mail interaction

D. High touch

How can you translate a Smartform?

A. Select the translation language within the designer.

B. Export it to XML, translate, and upload.

C. Download it to Microsoft Word, translate, and then upload.

D. Maintain the translation of the Smartform in the company settings.

What is one of the main use cases for a Smartform?

A. Provide smart progress feedback to the dispatcher.

B. Generate a list of service team availability.

C. Capture customer feedback.

D. Provide a script for service execution.

Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.

A. Quotation

B. Expenses

C. Efforts

D. Work time

E. Mileage

The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

A. The technician must release the assignment.

B. The technician must approve the assignment.

C. The dispatcher must release the assignment.

D. The dispatcher must approve the assignment.