C9560-659 Online Practice Questions and Answers

Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Data Analyzer

B. Migration Manager

C. Integration Framework

D. Enterprise Identity Mapping

Which property name is used to discover or debug long running statements?

A. mxe.mbocount

B. mxe.db.QueryTimeout

C. mxe.db.IogSQLTimeLimit

D. mxe.webclient.asyncrendertimelimit

Configuration items with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk. Which three application are likely to be supported? (Choose three.)

A. Change

B. Incident

C. Inventory

D. Workflow

E. Work Order

F. Service Request

What are two inputs of the Asset Management process? (Choose two.)

A. Items

B. Asset Reports

C. Definitive Spares

D. Supporting Contracts

E. Asset Reconciliation Data

In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?

A. Work Orders, Releases, Change, and Tasks

B. View Service Requests, Tasks, Incidents, and Activities

C. Service Requests, Activities and Tasks, Work Orders, and Changes

D. Process Request, View Catalog Request, Activities, and Work Orders

What is a responsibility of the Service Catalog Designer?

A. To define which services are available to which users

B. To provide Service Level Agreement details for catalog entries

C. To determine which catalog views should be added or deleted

D. To keep the entries aligned with the services in the IT Portfolio

Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)

A. Web Server

B. Directory Server

C. Database Server

D. Application Server

E. Integration Composer

F. Deplorer's Workbench

An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?

A. Problem, Activities and Tasks, Change

B. Problem, Change, Release, and Work Order

C. Problem, Work Order, Change, and Job Plan Tasks

D. Problem, Process Request, Change, and Work Order

Which IBM SmartCloud Control Desk offering is appropriate for a customer needing only a Service Desk and simple change management?

A. Everyplace

B. Entry Edition

C. Service Provider

D. IBM SmartCloud Control Desk

Where can a user find the application to manage authorized assets?

A. Assets module, Assets application

B. Assets module, Authorized Assets application

C. IT Infrastructure module, Reconciliation application

D. IT Infrastructure module, Authorized Assets application

After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?

A. Users

B. Locations

C. Work Type

D. Classifications

Most loggers are inactive by default and set to which mode level?

A. WARN

B. DEBUG

C. ERROR

D. DEFAULT

IBM SmartCloud Control Desk is an IT Infrastructure Library compliant solution that includes which features?

A. Self Service Catalog, Change/Configuration/Release Management, and Event Management

B. Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management

C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management

D. Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management

Which three applications have functionality to perform a global search? (Choose three.)

A. Catalog

B. Change

C. Incident

D. Solution

E. Problem

F. Configuration Items

Which two criteria can be applied in the Response Plan application? (Choose two.)

A. Assign Labor

B. Apply Solution

C. Apply Security

D. Assign Vendor

E. Assign Material