C8010-241 Online Practice Questions and Answers

A customer purchased a DVD player from a store, and later realized that some of the required features were missing. The customer tries to return the DVD player for a refund, but the sales order cannot be located in the Sterling application. Which type of return should be created in the Sterling application?

A. Refund Order

B. Exchange Order

C. Blind Return Order

D. Speed Exchange Order

A business needs to configure a drop ship from a vendor to a customer directly with visibility into the purchase order (PO) created by the vendor and status updates on the PO. What should be done to meet this requirement?

A. 1. Model the vendor as a seller and node, where the organization does not have a hierarchical relation with the seller organization on theorder.2. Do not check "Suppress chained order creation even if seller requires" setting.3. Run Chained_Order_Create to create the purchase order.PO getting shipped will result in the corresponding sales order line being shipped.

B. 1. Model the vendor as a seller and node, where the organization has a hierarchical relation with the seller organization on the order.2. Check the "Suppress chained order creation even if seller requires" setting.3. Run Chained_Order_Create to create the purchase order.PO getting shipped will result in the corresponding sales order line being shipped.

C. 1. Model the vendor as a seller and node, where the organization has a hierarchical relation with the seller organization on the order.2. Check the "Suppress chained order creation even if seller requires" setting.3. Run Chained_Order_Create to create the PO. Place custom logic on PO "Shipped" event to update the corresponding sales order status to"Shipped".

D. 1. Model the vendor as a seller and node, where the organization does not have a hierarchical relation with the seller organization on theorder.2. Implement a listener on the PO pipeline that updates the sales order pipeline.3. Implement custom logic to stamp the PO's delivery location as customer's address.PO getting shipped will result in the corresponding sales order line being shipped.

In the integration between Sterling Order Management V9.2 and WebSphere Commerce, which of the following actions will a customer service representative be UNABLE to take when entering orders through the Sterling application?

A. Make manual adjustments in an order.

B. Enter orders for a customer who has no customer ID.

C. Pre-populate customer information from WebSphere Commerce.

D. Tell customers about promotions and discounts applied to the order.

Which of the following functionalities is NOT available in Sterling Store?

A. Cycle Count

B. Ship from store

C. Backroom Pick

D. Receive at store

In the out of the box integration with Sterling Order Management V9.2, which two of the following modules are hosted by WebSphere Commerce?

A. Pricing Module

B. Order Management

C. Inventory Management

D. Enterprise Service Bus

E. Website Inventory Cache

A business has three distribution centers (DC) and 300 stores across the country. Some items are only available in stores. The business has the facility to move inventory from the stores to the DC, and vice versa. It takes one day to transfer inventory. The business has the following requirements: 1.Inventory should first ship from DC, then if necessary, from the stores (first considering stores closest to the Ship To Address). 2.The order should be fulfilled as long as inventory exists somewhere. 3.The business guarantees that (nonbackordered) items are shipped to the customer within three days of order creation. Which two of the following options can MOST EFFICIENTLY model this fulfillment requirement?

A. Create a region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from Distribution Group that includes all DC and All Stores

B. Create region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from All Nodes of Type "DC"-sequence 2 as Source from All Nodes of Type "Store"

C. Create region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from Distribution Group that includes all DC-sequence 2 as Source from Distribution Group that includes first priority group of stores-sequence 3 as Source from Distribution Group that includes second priority group of stores

D. Create region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from All Nodes of Type "DC"-sequence 2 as Source from All Nodes of Type "Store" within radius of 500 KM of Ship To Address-sequence 3 as Source from All Nodes of Type "Store" within radius of 1500 KM of Ship To Address

E. Create a region based (i.e. East / West / Central) sourcing rules with each having ->-sequence 1 as Source from DC-sequence 2 as Source from All Nodes of Type "Store" within radius of 50 KM of Ship To Address-sequence 3 as Source from All Nodes of Type "Store" within radius of 100 KM of Ship To Address-sequence 4 as Source from All Nodes of Type "Store" within radius of 150 KM of Ship To Address-sequence 5 as Source from All Nodes of Type "Store" within radius of 200 KM of Ship To Address-sequence 6 as Source from All Nodes of Type "Store" within radius of 250 KM of Ship To Address- etc....

Which of the following is NOT a valid type of pricing rule or coupon rule?

A. Order total

B. Bundle total

C. Item quantity

D. Shipping surcharge

A retailer wants to enable the selling of open box items online. How can this be modeled?

A. Model this as supply type and match the supply and demand using supply type.

B. Model this as an inventory segment and have the supply and demand match on segment.

C. Model the item as tag controlled and have the system match supply and demand using the tag.

D. Model the item as serial tracked and have the system match supply and demand using the serial.

Payment type charge sequence is configured as follows:

-Credit Card Sequence: 2

-

Gift Card Sequence: 1

-

Loyalty Card Sequence: 0 Loyalty Card Sequence: 0 All tenders require authorization and charge. An order totaling $120 is created with three payment methods with the following maximum charge limits and sequences passed:

-Credit Card: Max Charge $100 - Sequence 2

-

Loyalty Card: Max Charge $10 - Sequence 1

-

Gift Card: Max Charge $ 20 - Sequence 0 Gift Card: Max Charge $ 20 - Sequence 0 What is the sequence in which authorization requests are created, and in what amounts?

A.

Loyalty Card $10, Gift Card $20, Credit Card $90

B.

Gift Card $20, Loyalty Card $10, Credit Card $90

C.

Credit Card $100, Loyalty Card $10, Gift Card $10

D.

Gift Card $20, Loyalty Card $10, Credit Card $100

Which of the following configurations CANNOT be possible with the out of the box functions related to the authorization and settlement process?

A. Control the number of times an authorization can be used.

B. Specify the authorization that should be used for a specific settlement.

C. Raise a notification for an unused authorization X hours prior to expiration.

D. Determine whether an Authorization amount can exceed the Settlement amount.

A business wishes to populate additional information on items for which there is no corresponding field in yfs_item. This can be achieved in two ways: 1.by extending yfs_item table, or 2.by populating the additional information as attribute name and value pairs on the item. Which use case will result in the selection of option 1?

A. The new information is required as a Filter attribute on a UI.

B. The new information needs to be searchable using searchCatalogIndex API.

C. The new information needs to be searched extensively using getItemList and related APIs.

D. The new information needs to be used to configure and determine pricing and entitlement rules.

The following configuration has been defined in Sterling Order Management:

Which two of the following statements are TRUE?

A. B1 and B2 can share catalog data.

B. Inventory created in the context of B1 can be used for B2 orders.

C. Configuration data modified by C1 is automatically reflected to B1 and B2.

D. Customers created in the context of B1 and B2 can be shared across enterprises.

E. Customers created in the context of B1 and B2 cannot be shared across enterprises.

Which two of the following statements are TRUE about Customer profiles in Sterling Order Management?

A. Customers can be hierarchical in nature reflecting the various departments within an organization.

B. PCI regulations prohibit the storage of preferred payment method along with the Customer profile in Sterling.

C. In order to ensure uniqueness of the CustomerID field, Customer profiles should be created and managed only within Sterling.

D. Customer profiles are mandatory for orders to be processed within Sterling as sourcing rules are driven by customer's geography.

E. Customer profiles can be managed external to Sterling, and Sterling can fetch the profile details from the external system on an as-needed basis.

An organization is configured as an enterprise and a seller, but it does not maintain inventory. The inventory is maintained externally. When a customer places an order for five units of item X, the system needs to determine whether five units of the item are available to fulfill the demand. How can a solution designer enable Sterling Order Management to fetch the availability picture maintained by the external system?

A. Implement YFSGetExternalInventoryUE to fetch the inventory picture of the external system.

B. Implement INVGetDemandCorrectionsUE to fetch the inventory picture of the external system.

C. Enable the ATP rules to determine the availability of a product item for current and future demand.

D. Invoke syncInventoryDemand API to synchronize the inventory picture between the external system and the Sterling Order Managementdatabase.

A business wishes to schedule orders against future supply (i.e. purchase orders). However, if a PO has not been received within 2 days after ETA has passed, the business wants to assume this PO is not going to arrive and exclude it from availability calculations. How can this be achieved?

A. Set "Past Due Supply Days" to 2 in the ATP rule.

B. Set "Backward Consumption Days" to 2 in the ATP rule.

C. Implement getExternalSupply user exit to override supply picture for POs.

D. Implement getSupplyCorrections user exit to exclude supplies where more than 2 days have passed since the ETA of the PO.