APPLE-DEVICE-SUPPORT Online Practice Questions and Answers

Correct Answer: C

Explanation: To quit out of a man page in Terminal Mac, you need to press the q key on your keyboard. A man page is a manual page that shows the usage and syntax of a command or a program. The man command uses a pager program to display the man page on the screen. A pager program is a program that lets you view a text file one page at a time, or scroll up and down. The default pager program for the man command is less, which is a more advanced version of the more program. The q key is the command to quit the less program and return to the shell prompt. The other options, less, clear, and esc, are not valid ways to quit out of a man page in Terminal Mac. Less is the name of the pager program, not a command. Clear is a command to clear the screen, not to quit the pager program. Esc is a key to escape from certain modes or commands, not to quit the pager program. References: 1 How to Exit the MAN Command and Quit Man Pages Properly - OS X Daily 2 How to escape out of the MAN screen or page in UNIX? - Stack Overflow 3 How to use the command manual in Terminal | Macworld 4 How to Quit the MAN Command and Exit Man Pages Properly -Bollyinside

Correct Answer: BE

Explanation: App preference files are files that store the rules or parameters that tell your apps how they should work. They usually have the .plist extension and are associated with a specific app's bundle identifier. App preference files are typically stored in two locations on a Mac: the user library and the system library. The user library is located at - /Library/Preferences and contains the preference files for the current user. The system library is located at /Library/Preferences and contains the preference files for all users. These locations are different from the root library, which is located at /System/Library/Preferences and contains the preference files for the operating system and its components. You can access these locations by using the Finder, the Terminal, or the defaults command line utility. You can also edit, delete, or reset the preference files using various methods, but you should be careful not to damage or corrupt them, as they may affect the functionality of your apps. References: Where are the application preference files location on Mac What are Mac system preferences files, and how do I fix them? How to change the default apps used to open files in macOS

Correct Answer: BE

Explanation: Two-factor authentication is an extra layer of security for your Apple ID, designed to make sure that you're the only one who can access your account--even if someone else knows your password1. When you sign in with your

Apple ID for the first time on a new device or on the web, you need both your password and the six-digit verification code that's automatically displayed on your trusted devices1. A trusted device is a device that you've already signed in to with

your Apple ID and that can receive verification codes1. You can also add or remove trusted devices and phone numbers from your Apple ID account page1. Two features of two-factor authentication for a personal Apple ID are:

It ensures that only the account's owner can access the account. This is because you need to verify your identity with both your password and a verification code that is sent to a device or phone number that only you have access to1. This

prevents unauthorized access to your account even if your password is compromised or stolen1.

It can be accessed on trusted devices. This means that you can sign in to your Apple ID account on devices that you've already verified with two-factor authentication without needing to enter a verification code again1. This makes it easier

and faster to access your account on devices that you use frequently and trust1.

References: 1: Two-factor authentication for Apple ID - Apple Support.

Correct Answer: B

Explanation: Windows Migration Assistant is a software that helps you transfer your contacts, calendars, email accounts, and more from your Windows PC to your Mac. It copies but does not delete files from your PC. You need to download

and install the appropriate version of Windows Migration Assistant on your PC, depending on which macOS your Mac is using. Then you need to connect your Mac and PC to the same network, such as your home Wi-Fi network or an

Ethernet cable. Finally, you need to use Migration Assistant on both your Mac and PC to start the transfer process. References:

= Transfer from PC to Mac with Migration Assistant, Download Windows Migration Assistant v2.4.5.0 (Monterey, Ventura and Sonoma)

Correct Answer: C

Explanation: Screen Sharing is a feature that allows you to view and control the screen of another Mac on your network. However, Screen Sharing cannot be turned on if Remote Management is already enabled on your Mac. Remote Management is a more advanced feature that allows you to remotely manage Mac computers in a commercial or business environment. Remote Management and Screen Sharing are compatible with Virtual Network Computing (VNC), but they cannot be used at the same time. To turn on Screen Sharing, you need to turn off Remote Management first in the Sharing settings of System Settings12. The other sharing settings, such as Remote Login, Media Sharing, and Remote Apple Events, do not affect Screen Sharing and can be turned on or off independently. References: Turn Mac screen sharing on or off - Apple Support, Share the screen of another Mac - Apple Support

Correct Answer: D

Explanation: When you install an application on a Mac, the installer creates a log file that records the progress and any errors that occur during the installation process. You can use the Console app to view the install log and troubleshoot any issues that may prevent the installation from completing successfully. To access the install log, you need to launch the Console app from the Applications > Utilities folder, or use Spotlight to search for it. Then, in the Console app, choose Install Log from the Log Reports section in the sidebar. You will see a list of install log files, each with a date and time stamp. You can select the most recent one or the one that corresponds to the installation you are having trouble with. The install log file will show you the details of the installation, such as the source, destination, package name, version, size, and status. It will also show you any errors or warnings that occurred during the installation, such as permission issues, network issues, or corrupted files. You can use the information in the install log to identify the cause of the installation failure and take appropriate actions to resolve it. References: Use the Console app on your Mac, How to view the install log on a Mac, Fix Installation Failed the Installer Encountered an Error on Mac

Correct Answer: D

Explanation: Apple Support is a free app that helps you access personalized solutions for all of your Apple products and services, including AppleCare+ plans. You can also talk to a real person, book a reservation, find a nearby store, and manage your subscriptions. One of the features of the app is to reset your Apple ID password with the Apple Support app on a borrowed device. If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store. You can open the Apple Support app on the borrowed device, scroll down to Support Tools, tap Reset Password, tap "A different Apple ID", enter your Apple ID, and follow the onscreen instructions to reset your password. Any information that you enter will not be stored on the device. References: Apple Support on the App Store If you forgot your Apple ID password - Apple Support

Correct Answer: C

Explanation: Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy and Security > Analytics and Improvements > Analytics Data. The log file name starts with "sysdiagnose" and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.

Correct Answer: A

Explanation: Sysdiagnose log files are located on iPhone in Settings > Privacy and Security > Analytics and Improvements > Analytics Data. Sysdiagnose is a tool that collects information from the iPhone and saves it in a log file. You can use sysdiagnose to troubleshoot general iOS issues or report them to AppleCare. To generate a sysdiagnose log file, you need to press and hold both volume buttons and the side or top button for 1 to 1.5 seconds, then release them. You will see a screenshot and a message that says "Diagnostics are in flight". Sysdiagnose can take up to 10 minutes to finish. After that, you can find the log file in the Analytics Data section of the Settings app. The log file name will start with "sysdiagnose_" and include the date and time of the generation, the device type, and the iOS version. For example, "sysdiagnose_2024.01.06_17-14- 34+0500_iPhone_OS_iPhone_19A344.tar.gz". References: Using Sysdiagnose to Troubleshoot iOS or iPadOS -- Apple Device Support Tutorials | Apple Training, How to extract sysdiagnose logs for forensic purposes on iOS | Andrea Fortuna

Correct Answer: BCD

Correct Answer: D

Explanation: Wi-Fi signal level, also known as Received Signal Strength Indicator (RSSI), is a measure of how well your device can receive the wireless signal from the router or access point. It is usually expressed in decibel-milliwatts (dBm),

which is a logarithmic scale that ranges from -30 dBm (very strong signal) to -100 dBm (very weak signal). The higher the negative value, the weaker the signal.

According to the Apple Device Support Reference Materials1, iPhone and iPad will search for a stronger Wi-Fi network when the signal level drops below -80 dBm. This is because a weak signal can affect the performance, reliability, and

security of your Wi-Fi connection. A weak signal can also drain your device's battery faster, as it requires more power to maintain the connection.

To check the Wi-Fi signal level on your iPhone or iPad, you can use the following steps23:

Open the Settings app on your device.

Go to Wi-Fi.

Under the Wi-Fi network list, locate the name of the Wi-Fi network or wireless router you want to check the signal strength for.

Tap the information icon (i) next to the network name. Look for the RSSI value, which shows the signal level in dBm. Alternatively, you can also use third-party apps that can display the Wi-Fi signal level on your device, such as Wi-Fi

Sweetspots or Network Analyzer.

References:

Recommended settings for Wi-Fi routers and access points. How to View Wi-Fi Networks Signal Strength on iPhone or iPad. How to View Wi-Fi Networks Signal Strength on iPhone or iPad | Guide.

Correct Answer: CE

Explanation: These are the correct answers because these are the two authentication methods that users can use to lock a note in the Notes app on their iPad devices. Users can choose to use their device passcode or a custom password for each Notes account. If they use their device passcode, they can also use Face ID or Touch ID to access their locked notes. If they use a custom password, they have to enter it on all devices where they are signed in with the same Apple ID. Users can also switch between the two methods in the Settings app. To lock or unlock a note, users have to tap the three-dotted More button and choose the Lock option, or tap the Lock icon in the top toolbar. References: Lock your notes on iPhone - Apple Support (CA), How to lock individual Apple Notes using your iPhone's passcode - Inverse

Correct Answer: ACDF

Explanation: Disk Utility on Mac supports several file system formats for formatting, partitioning, and erasing disks. According to the Apple Device Support Reference Materials1, these formats are:

Apple File System (APFS): The file system used by macOS 10.13 or later, which features strong encryption, space sharing, snapshots, fast directory sizing, and improved file system fundamentals. APFS is optimized for the Flash/SSD

storage used in recent Mac computers, but it can also be used with older systems with traditional hard disk drives (HDD) and external, direct-attached storage. APFS supports four variants: APFS, APFS (Encrypted), APFS (Case-sensitive),

and APFS (Case-sensitive, Encrypted).

Mac OS Extended: The file system used by macOS 10.12 or earlier, which is also known as HFS Plus or HFS+. Mac OS Extended supports journaling, which helps protect the integrity of the file system in case of power outages or hardware

failures. Mac OS Extended also supports four variants: Mac OS Extended (Journaled), Mac OS Extended (Journaled, Encrypted), Mac OS Extended (Case- sensitive, Journaled), and Mac OS Extended (Case-sensitive, Journaled,

Encrypted).

ExFAT: A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. ExFAT supports larger file sizes than FAT32, up to 16 EB, and larger volumes, up to 128 PB. ExFAT does

not support journaling, encryption, or case sensitivity. MS-DOS (FAT): A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. MS-DOS (FAT) supports two variants: FAT16

and FAT32. FAT16 is limited to 2 GB volumes and 4 GB files, while FAT32 can support up to 2 TB volumes and 4 GB files. MS-DOS (FAT) does not support journaling, encryption, or case sensitivity.

Therefore, the correct answer is A, C, D, and F.

References:

File system formats available in Disk Utility on Mac.

Correct Answer: C

Explanation: Option C shows the screen that indicates that iPhone is in recovery mode and ready to be updated or restored. This screen displays a cable and a computer icon, which means that you need to connect your iPhone to your computer and use iTunes or Finder to update or restore your device. This screen appears when you put your iPhone in recovery mode using the appropriate button combination for your model1. The other options show different screens that are not related to recovery mode. Option A shows the screen that appears when you turn on your iPhone and it is loading the software. Option B shows the screen that appears when you set up your iPhone for the first time or after a factory reset. Option D shows the screen that appears when you turn off your iPhone. References: If you can't update or restore your iPhone or iPod touch, Apple Support.

Correct Answer:

From the sidebar, click Privacy and Security. Scroll down, click Lockdown Mode, then click Turn On. https://support.apple.com/enus/105120#:~:text=From%20the%20sidebar%2C%20click%20Privacy,Mode%2C%20then%20click%20Turn%20On.