ADVANCED-ADMINISTRATOR Online Practice Questions and Answers

How to streamline knowledge article creation process?

A. Validation rule that check article is updated

B. Workflow that new article is created on case

C. Escalation process need approval of draft created from article manager

If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization? Choose two answers.

A. Enable email approval

B. Enable chatter feed approval

C. Enable Mobile Lite for Approval Processes

D. Enable SMS/IM approval

Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature?

A. Use Facebook to import educational background

B. Use the Company's salesforce Facebook account

C. Use Linkedln to import educational background

D. Use Twitter to view recent tweets posted by a contact

Which permission do you need to manage entitlements? Choose two answers.

A. Customize Application"

B. Customize Entitlement

C. Manage Application

D. Manage Entitlements

When using Customizable Forecasts, which forecast category is not included in the forecast?

A. Closed

B. Omitted

C. Pipeline

D. Best Case

Universal Containers needs to create price books for sales representatives in multiple regions. How can the administrator meet this requirement?

A. Delete the products that are not needed by a region from the standard price book

B. Clone the standard price book and create a new price book for each region

C. Delete the standard price book and create a new price book for each region

D. Add new price book entries to the standard price book for each region

Which features make repetitive actions in the Service Console quicker and easier for agents? Choose three answers.

A. Email Templates

B. Quick Text

C. Macros

D. Heuristic Logic

E. Predictive text

What are three characteristics of Dynamic Dashboards? (Choose three answers.)

A. Dynamic Dashboards can display the data of a set running user

B. Dynamic Dashboards can display the data of the logged-in user

C. Dynamic Dashboards can be viewed by anyone

D. Authorised users can change the running user of a Dynamic Dashboard

Universal Containers wants to allow community visitors to submit support cases without logging into the community. Which two features are required to implement this request? (Choose two.)

A. New case quick action

B. Web-to-case

C. Case assignment rules

D. Case feed actions

Universal Containers suspects a used is logging in as other users and editing Account records without their approval.

Wherewould an administrator go to verify who is logging in as other users?

A. Users Login History

B. Setup Audit Trail

C. History Tracking on the Account

D. Debug Logs

Cloud Kicks has an app that should only be used in the VIP showroom. Which feature should an administrator use to permit access to the app?

A. Permission Set Group

B. Single Sign-On

C. Session-Based Permission Set

D. Delegated Administration

Anadministrator has been asked to create a report showing all newly created chatter groups by a custom designation divided by the four departments that maintain chatter groups- partners, corporate, practices and solutions. How can an administrator meet thisreporting requirement?

A. Use a bucket in the chatter groups report to categorize the four different departments. (100%)

B. Use a multi-select picklist field to bucket chatter groups in the report according to department.

C. Create tags for chatter groupsand create a summary report for newly created chatter groups.

D. Create a report type for chatter groups and create a summary report for newly- created chatter group.

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.

How should the administrator ensure this Is configured correctly?

A. Configure ore app per department and activate record pages for each app.

B. Create permission sets for each department and assign them to the backup team users.

C. Adjust the profile of the backup users each day to align with the proper access they require.

D. Allow the backup team users to update their own profile with Delegated Administration.

Cloud Kicks has o custom object called Membership Details that records information about customers' preferences for their memberships. Depending, on the membership level, different data needs to be displayed.

when cue running user has the Market no profile, all data should be visible. When the running user has the Support profile, only the Support preference fields should be visible. Both Marketing and Support users should be able to report on all

data.

How should the administratordeliver this solution?

A. Create two record types und two page layouts.

B. Set up Dynamic forms to conditionally show data.

C. Make a permission set with a Muting permission.

D. Use Field-Level Security to control data access.

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

A. The old workflow rules are still activeand impacting routing.

B. The flow precedes assignment rules; workflow rules are after assignment rules.

C. Assignment rules no longer reference the correct fields.

D. Multiple automation tools have been used and the automation is executed in a different order.