JK0-802 Online Practice Questions and Answers

A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn't report those problems. Which

of the following features in Windows 7 may be responsible for this problem?

A. System Protection settings

B. User Account Control

C. Action Center

D. Data Execution Prevention

A technician is trying to request a new IP address to a customer's computer through the command prompt. Which of the following commands should the technician use?

A. ipconfig /flushdns

B. ipconfig /renew

C. ipconfig /all

D. ipconfig /release

A technician needs to use Remote Desktop Connection in order to get access to a remote Windows workstation. However, the Programs menu has been hidden and they only have access to the Run command utility or a command-line prompt. Which of the following is the utility that the technician should use to access Remote Desktop Connection?

A. MSINFO32

B. SERVICES.MSC

C. MSCONFIG

D. MSTSC

Which of the following is considered a method of physical security?

A. Strong passwords

B. Cipher locked doors

C. NTFS

D. Firewall

A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST?

A. Power on the system, to see if it happens again.

B. Immediately notify the fire department.

C. Unplug the system from the power source.

D. Turn off the circuit breaker to the building.

Joe, a technician, receives an error message on his tower PC just after POST which reads: "WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics."

Which of the following is generating this error message?

A. CHKDSK

B. S.M.A.R.T.

C. eSATA

D. QoS

When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:

A. CMOS battery

B. Video card

C. IDE cable

D. Floppy cable

A user reports that their laser printer is printing lighter on one side of the page than the other. The user further reports that a new toner cartridge was just installed. Which of the following is the MOST likely cause?

A. The user did not gently shake the toner prior to installation.

B. The laser motor is failing and causing uneven dispersion to the developer.

C. The paper tray size is set incorrectly.

D. The fuser in the printer is not warming to a proper temperature.

A technician needs to securely delete all data from a hard drive containing highly sensitive information. Which of the following is the BEST way to delete the data?

A. Low-level format

B. Manually select and delete the data within the OS

C. Delete the partition and re-format

D. Standard format

A user belongs to groups that have read permission on a folder and NTFS create permission. Which of the following BEST describes the access the user will have to files in the folder?

A. Read and edit existing files but not create new files

B. Read and edit existing files and create new files

C. Create and read new files but not read or edit existing files

D. Read existing files but not edit or create new files

On a mobile device, enforcing a policy that erases a device after a number of failed login attempts is used to prevent which of the following?

A. Unauthorized application installations

B. Brute forcing

C. Social engineering

D. Man-in-the-middle attack

In order to establish a VPN to a company firewall, Joe, a technician needed to have an RSA token and provide a user name and password to connect to the main office. This is an example of:

A. Privacy filters.

B. Extensive security.

C. Two-factor authentication.

D. Basic authentication.

An employee recently departed under bad terms, and the client is concerned for their SOHO network security. Which of the following should the technician do FIRST?

A. Physically secure the access point

B. Change default password

C. Lower the transmission power

D. Assign static IP addresses

Joe, a technician, recently built a new gaming PC for Ann, a customer, with two hard drives configured in RAID 0. Ann calls and states she was playing a game online and the computer shut off. Now the computer will not boot. Which of the

following is a cost effective way to correct the issue?

A. Remove both drives from the RAID array

B. Reformat both drives and reload windows

C. Replace both of the drives and load windows

D. Replace one of the drives and rebuild the array

A user reports that after uninstalling software the computer is displaying 'cannot find a file on startup'. According to the troubleshooting theory, which of the following should the technician do NEXT?

A. Take notes that uninstalling the software is most likely the cause.

B. Document the actions that were taking to resolve the issue.

C. Ask the user if they have made any changes before this error has occurred.

D. Verify that the system is completely operational.