HP5-B02D Online Practice Questions and Answers

Which term or phrase is synonymous with value for money?

A. Excellent reliability and superior print quality

B. Low purchase price

C. Good margin

D. Warranty

What is the name of the HP print cartridge return and recycle program?

A. HP Earth Care

B. HP Environmental Care Pack

C. HP Planet Partner

D. HP Go Recycle

According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

A. 12% ink and 11% toner

B. 92% ink and 94% toner

C. 33% ink and 12% toner

D. 59% ink and 59% toner

Where is the security label on a laser cartridge?

A. Only on the bottom

B. Only on the top

C. Randomly placed on the packaging

D. Always on the tear strip

What are the components of Laser cartridges? (Select three.)

A. Laser diode

B. Imaging drum

C. Fuser

D. Charging roller

E. Cleaning blade

F. Pick-up roller

When might you get suspicious about a security label?

A. When there is no color-flip and motion feature

B. When the label is on a value Inkjet cartridge

C. When the label has a quick response (QR)

D. When the label is placed on the tear strip

Which program provides a full service contract to the customer?

A. HP Channel Lead Pay Per Use

B. HP Supplies Big Deal

C. HP Planet Partner Program

D. HP Win-Back

What is a risk of using counterfeit cartridges?

A. Counterfeit cartridges generally produce print documents with unacceptable quality.

B. HP will bring legal action against customers who use counterfeit cartridges.

C. Counterfeit products can damage a printer.

D. Customers generally pay more for counterfeit cartridges.

How does HP recycle cartridges?

A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.

B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.

C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.

D. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.

What characterizes the supplies product life cycle?

A. It is linked to the page coverage.

B. It is the same as the product lifecycle of the printer (hardware).

C. It is significantly longer than the product lifecycle of the printer (hardware).

D. It is shorter than the product lifecycle of a printer (hardware).

Which feature is included in a Laser printing system?

A. Tri-color cartridge

B. Charging roller

C. Print head

D. Adaptive lighting

Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?

A. The HP Product Bulletin

B. The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand

C. The HP Supplies Website: www.hp.com/page/yield

D. The Clever Sales Portal for Resellers

Why are HP supplies important to the reseller?

A. Because of the partner discount process

B. Because the customer will only choose original supplies

C. Because you can have the highest margin with HP originals

D. Because the customer purchasing period can be up to 10 years for just one printer

What is meant by a "Clone Cartridge"?

A. A high quality remanufactured cartridge that comes with HP Original toner or ink

B. A one-to-one copy of an HP cartridge that comes in HP packaging

C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original

D. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer

Which customer is ideally suited to the HP Win-Back program? (Select two.)

A. HP loyal customers

B. Home users / channel partners lost customers

C. HP EB customers

D. Switchers