HP0-M43 Online Practice Questions and Answers

Click the Task button. Place the steps for ordering from the Service Catalog in the correct order.

Select and Place:

Which connectors are available for Connect-It? (Select three.)

A. HP Service Desk Web Services Connector

B. HP Service Manager Web Client Connector

C. HP Universal CMDB Connector (XML)

D. Active Directory Connector

E. HP Service Center Connector

F. Service Manager Connector

In the out-of-the box processes, which tickets can a Change Manager associate to an existing change? (Select three.)

A. Incident

B. Known Error

C. Problem

D. Change

E. Interaction

F. Configuration Item

Which file defines startup parameters and defines the processes the system automatically starts?

A. sm.ini

B. sm.startup

C. sm.cfg

D. sm.log

During the Service Manager server configuration, the system prompts you for a valid TCP/IP port. Which port number should you choose for Service Manager?

A. a port number smaller than 1024

B. a port number greater than 1024

C. a port number that is either 80 or 8080

D. any free TCP/IP port number

E. port number 1024 only

You select an item from the catalog. How is this item referred to in Request Management?

A. request

B. order

C. line item

D. quote

Which debugging tool is available on the Windows client only?

A. RAD debugger

B. Advanced debugger

C. JavaScript debugger

D. Mozilla Firebug

What is the default communications port for the Help Server?

A. 8080

B. 8083

C. 12690

D. 13080

Which command starts the legacy listener used for Crystal Reports?

A. Sm-start

B. Scenter –listener: -RPCReadOnly

C. Sm-legacylistner: -start

D. Scenter –legacylistner:

Which URLs are available for the Service Manager Web Tier? (Select three.)

A. /index.do

B. /default.htm

C. /accessible.do

D. /default.do

E. /ess.accessible.do

F. /ess.do

G. /index.htm

How is the Service Manager Help Server made available to end users?

A. The Service Manager Help Server includes an integrated Web Server that allows end users to access documentation from the Service Manager clients or directly from a web browser.

B. The help files are stored directly with the Windows client and the Service Manager war files.

C. The Service Manager Help Server is included in the Service Manager application files loaded to the RDBMS and can easily be accessed from any client.

D. The Service Manager Help Server is made available via the war file to deploy with the Service Manager Web Tier in the Web Application Server.

What is the first phase of a problem in which a Problem Analyst can open a related Known Error?

A. Problem Detection, Logging and Categorization

B. Problem Prioritization and Planning

C. Problem Investigation and Diagnosis

D. Problem Resolution

Which field within the interaction determines the type of record that is created as a result of an escalation?

A. Category

B. Area

C. Subcategory

D. Product Type

Where is the MySM home page activated?

A. Contact record

B. Incident Management Profile

C. Operator record

D. Service Desk Profile

When using a custom calendar definition to determine the work schedule, which statement is true about sending alerts and notifications to operators?

A. Alerts and notifications are sent without regard to operators work shifts.

B. Alerts and notifications are sent to operators during work shifts defined for that week.

C. Alerts and notifications are sent to operators only when they are actively logged into Service Manager.

D. Alerts and notifications are sent to operators during their defined work shifts.