BPM-001 Online Practice Questions and Answers

Business process management (BPM) is a variety of tools and techniques used to support and manage the design, implementation, and improvement of operational procedures within an organization.

A. True

B. False

As long as you have a vision of where your company should be, you will be successful. Sharing this vision is not important.

A. True

B. False

You can improve a process by eliminating wasteful activities.

A. True

B. False

Collect Data stage is all about getting the information you need to make the argument for a new process. This information can be acquired through a variety of methods, such as: (Choose two.)

A. Focus groups

B. Group meetings

C. Interviews

D. Blogs

When examining the role of content in your process, you need to determine if your process is:

A. complex

B. process oriented

C. document-driven

D. volume-driven

___________can help increase profitability by shortening your process cycle time.

A. Prioritization

B. Competition

C. Segregation

D. Automation

______________ benefit an organization because they help to build a clear picture of what is expected.

A. Business rules

B. Business ethics

C. Business process

D. Business intelligence

Which philosophy was primarily developed by Toyota manufacturing experts?

A. Lean

B. Business Process Improvement

C. Six Sigma

D. Service Management

__________is a term used to interact and collaborate to complete the overall strategic goals of the company.

A. Lean

B. Function

C. Process

D. Workflow

The "D" in the DMAIC model stands for "Decide."

A. True

B. False

Technology that enables workflow in processes are called:

A. Workflow designs

B. Workflow solutions

C. Technical aids

D. Workflow engines

BPM (Business Process Management) is:

A. A strategic technique

B. An approach for performance improvement

C. A management discipline

D. A tool for automating business processes

One of the most important BPM success factors is:

A. Selection of the right methods and tools

B. Clear responsibility for organizational hand-offs in the business processes

C. A group of external sponsors

D. A solid management organization

What is one of the primary purposes of process modeling?

A. Verbal description of the process features

B. Visual illustration of process features to ensure better communication

C. Presentation of the process-lifecycle

D. Creation of specifications for process simulation

Which method for process implementation and introduction does NOT belong to BPM?

A. Six Sigma

B. Lean Management

C. Overhead Value Analysis

D. TQM